jlaurie
Newcomer
Newcomer
since ‎2022-07-21
‎2023-01-30

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Call Queue Voicecalls are ringing to offline/busy members, creating multiple missed call logs in SF

2023-01-29 06:38 AM
Hi Everyone, hoping someone here may have an answer for this.We moved to ZoomPhones recently and are connecting to Salesforce using the Zoom CTI.We have an issue where inbound calls to a call queue are attempting to ring offline/busy users/DND users....

Zoom Phones + Salesforce ScreenPop Issue

2022-12-07 08:02 AM
Hi,I have zoom phones working inside Salesforce, but I have an issue where I cannot get the Task which is created on an incoming or outgoing call to appear automatically with the screenpop.I can make it pop for a new task, or related lists, but I can...