About SandyKemsley

SandyKemsley · 2022-04-10 01:07 PM

I have a Pro account, and have "Group HD video" enabled in the "In Meeting (Advanced)" settings in the admin Account Settings. Camera HD is enabled on my Windows client. I created a new meeting after enabling Group HD, and tested it with a single par...

SandyKemsley · 2023-05-23 09:36 AM

As it turns out, I was wrong -- the problem is not resolved. If I share a photo or my iPhone screen during recording, the recorded video changes to the screen resoluiton of my phone but the video is still SD and is just scaled up for the recording.I ...

SandyKemsley · 2022-04-11 11:24 AM

Problem solved (shortly after I posted this initial message): I needed to enable "Record gallery view with shared screen" in the Account Settings/Recording/Cloud Recording section, then enable the same option in my personal Settings/Recording/Cloud R...

SandyKemsley · 2022-04-11 11:21 AM

Yes, I had referenced that article when setting up the Group HD, and had done all of those things (as per my original message). I discovered that the problem was in my settings for the recording: although I was in a gallery view, I had to enable gall...

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Low res cloud recordings although Group HD is active

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