About jackmauldin

jackmauldin · 2022-03-04 08:21 AM

I’m working on our calling tree and having an issue getting one element to work as needed. When a call is placed to the main call queue, that is after business hours, the call is routed to an after-hours auto-receptionist. The AR plays a recording wh...

jackmauldin · 2022-03-04 11:55 AM

That option is not available, it's in the list but not available for choosing. I've decided, at least for now, to assign the users licenses and then auto-forward to their mobile phones. Not ideal, but it works. I still want to know why it doesn't cal...

jackmauldin · 2022-03-04 10:39 AM

Yes, the numbers are in E164 format. I did think about using a call queue instead, but they only have mobile phones, and only a basic phone license in Zoom. The strange thing is that the schedule hours function works because I can insert an audio ann...

jackmauldin · 2022-03-04 08:25 AM

Just thought I should add that these two external numbers are listed in our contacts as external numbers.

Communication

Productivity

Apps & Integration

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Employee Engagement

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User Activity

Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers

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User Statistics

User Activity

Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers

Re: Routing after hours phone calls to external numbers