Zoom Community

For Queues we have a "toggle" feature".Queue members can toggle on/off their availability to take queue calls. If all members set themselves unavailable then incoming calls will go directly to the overflow destination. https://support.zoom.us/hc/en-u...

Richard, once users are set to "Do Not disturb" , incoming calls will go directly to Voicemail.

Hello Richard, Yes that is as per current product design. When users have the "Call Handling" turned ON and they are not in DND, callers are played with ringing tone for the "Max Wait Time", then calls are connected to Voicemail. This happens even if...

Hello richard, there are two options:a. Users can toggle off all "Call Handling" in their profile "User Settings"b. Users can set themselves in DND (Do not Disturb)Kind RegardsNico