For Queues we have a "toggle" feature".Queue members can toggle on/off
their availability to take queue calls. If all members set themselves
unavailable then incoming calls will go directly to the overflow
Hello Richard, Yes that is as per current product design. When users
have the "Call Handling" turned ON and they are not in DND, callers are
played with ringing tone for the "Max Wait Time", then calls are
connected to Voicemail. This happens even if...
Hello, I believe we need to analyse the logs to understand what is the
issue here. Considering the faulty user experience is not consistent (
it is not happening at all times) we need to dig into the logs and see
where the media packets are blocked/d...