HelloI have been using Zoom successfully for the last 18 months at
home.2 days ago I started having the problem where all other people are
a black screen. I can see myself but can't see others (when their video
is turned on). This is the same problem...
Hello @RN thank you for the follow up. I managed to fix it yesterday by
updating the firmware on my modem which was about 3 years old. It does
not however explain why the error occurred seemingly spontaneously as I
have been using the same modem for ...