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AMB1 · 2021-10-25 05:29 PM

This issue has been resolved! The Zoom Engineers recognized the flaw and restored the original recording. Although the time still shows incorrectly, when you play the recording the entire original plays back.  Update from Zoom! Euphrosyn Riego (Zoom...

AMB1 · 2021-11-02 07:42 AM

This issue is resolved!

AMB1 · 2021-10-26 10:43 AM

Update from Zoom:Euphrosyn Riego (Zoom)Oct 26, 2021, 10:37 PDTHi there, Thank you for contacting Zoom Support. I hope this email finds you well at this time. My name is Euphie, and I will assist you with your concern. We are sorry to hear that you ar...

AMB1 · 2021-10-25 05:32 PM

I did the same thing. Typically if you open up the trimmed video, there will be an statement under the recording that says you can restore the original video for thirty days. Maybe you can look and see it that's available for you. Unfortunately it is...

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Restore a trimmed cloud recording

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Restore a trimmed cloud recording

Re: Restore a trimmed cloud recording

Re: Restore a trimmed cloud recording

Re: Help! I accidentally trim all of the recorded class and only got 1 min instead of 1hr & 50mi