S733VO
Newcomer
Newcomer
since ‎2025-11-04
‎2025-11-07

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User Activity

Expert Assist: how broad can an Intent Group be?

2025-11-04 02:38 PM
hi Zoomies. I didn't see a topic area for AIEA, so i am posting here in ZVA. I am setting up a simple chat flow and queue as a customer entry point for general inquires. The queue will have the Expert Assist enabled (KB and NBA). Since you can only h...