SiobhanMD
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Newcomer
since ‎2025-10-14
‎2025-11-17

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Call summary visibility across queues - Issue

2025-11-17 03:57 AM
Hi, I had always understood that Zoom Contact Center (Voice) could be configured to only show history (call summaries) from the same contact team. So for example, anyone contacting Team A can see only see other call summaries from Team A. They wouldn...

Sentiment Analysis reporting

2025-11-11 07:06 AM
Hello, Is there a way to run reports on Sentiment - across queues for example. We're being asked to investigate this and so far I can't find anything at all. I want to be careful that I am not missing something. Thanks in advance

Zoom Contact Centre Email - issue

2025-10-22 06:41 AM
Hi Everyone, I'm leading a project to roll out Zoom telephony across a UK Council. The Voice and Contact Centre deployment has gone like a dream and now we started to move on to pushing out the Email part of ZCC. However we have hit an issue. When an...

Do you use Contact Center Email?

2025-10-22 06:34 AM
Hi, I'd really appreciate speaking with someone who has experience of working with Zoom Contact Center Email. We've spotted a few issues and would like to understand other people's experiences. There must be people out there who have ZCC Email set up...
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