You are not responding to my request (since mid-July) for a cancellation refund
From: Lisa Gillette
Sent: Tuesday, August 29, 2023 2:32 PM
To: ***********
Subject: SIXTH REQUEST FOR RESPONSE: Zoomtopia 2023: Registration CXL
Importance: High
My conference registration was canceled immediately after making it on July 13, 2023. Please refund my registration fee.
From: Lisa Gillette
Sent: Sunday, August 27, 2023 8:31 PM
To: ***********
Subject: FW: PLEASE RESPOND: Zoomtopia 2023: Registration CXL
Importance: High
From: Lisa Gillette
Sent: Monday, August 21, 2023 2:08 PM
To: Zoomtopia Support Team <***********>
Subject: PLEASE RESPOND: Zoomtopia 2023: Registration CXL
Importance: High
This has not been refunded. Please respond ASAP.
-------- Original message --------
From: Zoomtopia Support Team <***********>
Date: 7/18/23 6:01 PM (GMT-07:00)
To: Lisa Gillette
Subject: Re: THIRD REQUEST - PLEASE RESPOND: Zoomtopia 2023: Registration CXL
Hi Lisa, thank you for your patience and apologies for the delay. What email address did you use to register? I do not see anything under XX
Best,
The Zoomtopia Support Team
Zoom Video Communications
On Fri, Jul 14, 2023 at 11:37 AM Lisa Gillette wrote:
This is my third request since yesterday (PLUS trying to communicate with a chat-bot that was completely unhelpful) to cancel and obtain a refund. I wasn’t able to review guest room rates until I booked (which is crazy IMO), and once I saw the room rates, I realized that I cannot attend as it takes me over budget. Your info says that one can cancel through one’s profile, but that’s not true – or it’s not working. It just takes me around and around: “modify registration” to “sign in” back to “modify registration” and back again and again.
Please respond.
Quite frustrated.