You are not responding to my request (since mid-July) for a cancellation refund

[IAA]

From: Lisa Gillette 

Sent: Tuesday, August 29, 2023 2:32 PM

To: ***********

Subject: SIXTH REQUEST FOR RESPONSE: Zoomtopia 2023: Registration CXL

Importance: High

My conference registration was canceled immediately after making it on July 13, 2023.  Please refund my registration fee.

From: Lisa Gillette 

Sent: Sunday, August 27, 2023 8:31 PM

To: ***********

Subject: FW: PLEASE RESPOND: Zoomtopia 2023: Registration CXL

Importance: High

From: Lisa Gillette 

Sent: Monday, August 21, 2023 2:08 PM

To: Zoomtopia Support Team <***********>

Subject: PLEASE RESPOND: Zoomtopia 2023: Registration CXL

Importance: High

This has not been refunded. Please respond ASAP.  

-------- Original message --------

From: Zoomtopia Support Team <***********> 

Date: 7/18/23 6:01 PM (GMT-07:00) 

To: Lisa Gillette 

Subject: Re: THIRD REQUEST - PLEASE RESPOND: Zoomtopia 2023: Registration CXL 

Hi Lisa, thank you for your patience and apologies for the delay. What email address did you use to register? I do not see anything under XX

Best,

The Zoomtopia Support Team

Zoom Video Communications

On Fri, Jul 14, 2023 at 11:37 AM Lisa Gillette wrote:

This is my third request since yesterday (PLUS trying to communicate with a chat-bot that was completely unhelpful) to cancel and obtain a refund. I wasn’t able to review guest room rates until I booked (which is crazy IMO), and once I saw the room rates, I realized that I cannot attend as it takes me over budget.  Your info says that one can cancel through one’s profile, but that’s not true – or it’s not working. It just takes me around and around: “modify registration” to “sign in” back to “modify registration” and back again and again.  

 Please respond.  

 Quite frustrated.

[S_K]

Hi @IAA 

Please refer to Zoomtopia 2023 FAQ.

[IAA]

I DID!  It says" You will be able to cancel your registration via your profile created upon registration."   Read the history in the email chain. It took multiple attempts but I finally succeeded in cancelling less than 24 hours after I registered, but I have not received the refund.  7 weeks since cancelling.  When will I receive the refund?

[S_K]

@ZoomtopiaCrew - Please assist.

[IAA]

S-K and @ZoomtopiaCrew, You still have not responded or refunded the registration fee. Please respond and refund.

History below:

From: Lisa Gillette 

Sent: Wednesday, August 30, 2023 3:48 PM

To: ***********

Subject: REQUEST FOR REFUND: Zoomtopia 2023: Registration CXL

Importance: High

Seventh attempt to get a response from you.

From: Lisa Gillette 

Sent: Tuesday, August 29, 2023 2:32 PM

To: ***********

Cc: Chris Brownlowe <***********>

Subject: SIXTH REQUEST FOR RESPONSE: Zoomtopia 2023: Registration CXL

Importance: High

My conference registration was canceled immediately after making it on July 13, 2023.  Please refund my registration fee.

From: Lisa Gillette 

Sent: Sunday, August 27, 2023 8:31 PM

To: ***********

Subject: FW: PLEASE RESPOND: Zoomtopia 2023: Registration CXL

Importance: High

From: Lisa Gillette <***********> 

Sent: Monday, August 21, 2023 3:15 PM

To: Lisa Gillette <***********>

Subject: FW: PLEASE RESPOND: Zoomtopia 2023: Registration CXL

Importance: High

From: Lisa Gillette 

Sent: Monday, August 21, 2023 2:08 PM

To: Zoomtopia Support Team <***********>

Subject: PLEASE RESPOND: Zoomtopia 2023: Registration CXL

Importance: High

This has not been refunded. Please respond ASAP.  Email address is *********** or ***********.

-------- Original message --------

From: Zoomtopia Support Team <***********> 

Date: 7/18/23 6:01 PM (GMT-07:00) 

To: Lisa Gillette <***********> 

Subject: Re: THIRD REQUEST - PLEASE RESPOND: Zoomtopia 2023: Registration CXL 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi Lisa, thank you for your patience and apologies for the delay. What email address did you use to register? I do not see anything under *********** 

Best,

The Zoomtopia Support Team

Zoom Video Communications

On Fri, Jul 14, 2023 at 11:37 AM Lisa Gillette <***********> wrote:

This is my third request since yesterday (PLUS trying to communicate with a chat-bot that was completely unhelpful) to cancel and obtain a refund. I wasn’t able to review guest room rates until I booked (which is crazy IMO), and once I saw the room rates, I realized that I cannot attend as it takes me over budget.  Your info says that one can cancel through one’s profile, but that’s not true – or it’s not working. It just takes me around and around: “modify registration” to “sign in” back to “modify registration” and back again and again.  

 Please respond.  

 Quite frustrated.

[S_K]

@ZoomtopiaCrew - Please assist if you haven't already. Thank you.

[Cristina_T24]

Can someone please look into my requests?

I have tried to cancel my subscription since the beginning of March and I am requesting a refund. There are 2 tickets created at the moment (BIL0910761 and BIL0883951 ).

Thank you! 

[alexisbrown]

Hi @Cristina_T24 ,

This thread is related to our annual Zoomtopia event and ticket refund request specific to that event. If you are seeking assistance regarding your Zoom account, please visit the 

Billing and Account Management forum, or visit our Billing and Payments support page.

[Cristina_T24]

Thank you, Alexis

[DePet]

Hello! This was resolved on 9/8. If you have any questions please feel free to contact us.