Newcomer

Unable to make Payment

Forum|Forum|5 months ago
August 20, 2025
1 reply
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Hi All

I have Zoom Pro since 5 years. Every year I renewed my annual licence without any issue. All payments were done in USD as Currency change to INR was not allowed by system. However my "sold to" country is India.

Now when I am trying to addon 500 Large Meeting pack and proceeding to payment, following error message is coming :

"We were unable to process payment since your sold to country is ineligible for the currency selected."

Then I tried to change currency to INR but following message is being shown :

"Your account is not eligible for a currency switch at this time.

For more information, please see our Currency Change FAQ ."

Please guide what to do.

G

Girwar_Singh05

Employee

Hi,

Thank you for reaching out to us,

As you would like to add products it needs to be in INR.
Changing currency online does not apply as per design.

There are some Alternatives for this :
1. You have to cancel the USD account & res-sign up in INR account

2. Create an INR account with a new email & invite the USD account through consolidation.

I would suggest you raise a ticket for our billing team , you can raise a ticket using this link , our billing experts will be able to provide more information to this-

https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please sign in as owner or account admin and choose billing as support type.

Thank you and best regards