About capden

capden · 2024-05-14 12:45 AM

I'm constantly getting called out on the accuracy of the phone reports we get form Zoom. It's to the point that our management wants to switch phone systems and at this point I don't really care. At least I won't have to deal with any of this anymore...

capden · 2023-01-06 01:15 PM

I have the W60b setup with three handsets all using the same number. I would like to set it up with each handset having their own number (separate lines) so each handset user can make calls. Thanks

capden · 2022-02-22 08:43 AM

Looks like our common area phones aren't recording outside calls. Inside calls are recording fine.

capden · 2021-11-02 08:22 AM

We are getting the message "Exceeded the maximum allowed number of concurrent calls" when calling one of our extensions that's being 'Hot Desked' She logged into a phone upstairs and now no one can call her extension without getting the, 'Exceeded th...

capden · 2021-10-21 06:57 AM

I've added all of the IPadresses, domains (zoom.us) and the no reply email account but we can't add any new users because the activation emails aren't coming through. I can send to a gmail account and they work fine so I don't think it's a zoom thing...

capden · 2023-10-05 07:40 AM

I'm bumping this because our company is actively wanting to switch phone system because of this issue. I'm doing the route to an IVR option (press 1 to wait more or 2 to leave a VM) but as Greg stated, this destroys the log data

capden · 2023-01-09 07:57 AM

I got it. ThanksSets up like a regular device and them you can create extensions using the handsets and assign them to the device. W60B

capden · 2021-11-02 08:34 AM

The previous nurse had forwarded the phone and created a loop. Gonna' disable forwarding...

capden · 2021-10-21 10:40 AM

My zoom phone is an iPad using a Plantronics BT headset and it works fine.

capden · 2021-10-21 09:12 AM

The email was in the "Bounced List". Zoom supprt fixed the problem in two minutes. Thank You !! Why do emails end up in the Zoom Bounce list?If you have just created the email address of the user in your domain, it is highly suggested to allow for at...

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Phone Reports aren't accurate.

DECT Setup W60B

Company not recording external calls. Common Area Phones

Exceeded the maximum allowed number of concurrent calls

Activation emails not going to Office 365

Re: Breaking out of a Queue to Leave Voicemail

Re: DECT Setup W60B

Re: Exceeded the maximum allowed number of concurrent calls

Re: Can the iPhone Zoom app use audio input via Bluetooth, for a Zoom call - instead of the micropho

Re: Activation emails not going to Office 365

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