josh_swr
Explorer
Explorer
since ‎2025-01-10
‎2025-02-27

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  • 8 Posts
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User Activity

Zoom Phone External Contacts - Show Internal Users First?

2025-02-27 01:35 AM
I recently created a program to sync contacts from our CRM system into Zoom Phone as External Contacts. This works great, but it has the problem of making it difficult to search for internal extensions in the directory. It's not so much a problem on ...

Disable Zoom Workplace ringtone when connected to desk phone using call control

2025-02-18 04:14 AM
Is there a way to disable the Zoom Workplace app from audibly ringing when it is connected to a desk phone using call control? We've recently started using Zoom phone, and several users have said it's annoying hearing the Zoom ringtone as well as the...

Default voicemail greeting for company-level holiday hours

2025-01-17 07:31 AM
In the company overview account settings, I am able to set the default voicemail greeting for most things, however it seems I can't do it for holiday hours. I've got standard holidays programmed in for the whole company which apply to all extensions....

Auto record only external calls (never internal ones)

2025-01-17 07:00 AM
I've got automatic recording setup for my call queues and users. However, I need to make sure internal calls between employees aren't recorded. I know that enabling auto recording on the call queues will cover inbound calls, but I need to make sure o...

Exclude certain call queues from directory?

2025-01-17 06:14 AM
In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. Is there a way to hide these from the directory so they don't show up when people are searching? Primar...
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