About JessRighe

JessRighe · 2023-10-05 11:58 AM

Hello, on Monday the 25th of September I paid the new annual plan for Zoom Pro but it didn't upgrated yet. What can I do?

JessRighe · 2023-10-05 01:19 PM

@Vinnie @RN I spoke to the bank and the payment was confirmed. How can I check with zoom if they received the payment or get a proof of the payment?

JessRighe · 2023-10-05 12:53 AM

Thanks @RN I updated the info and I can see the users now but @Vinnie when I click the user there's no option for license, only base. Also, when I check the payment history it doesn't show anything, as if I never paid.

JessRighe · 2023-10-05 12:20 AM

Thanks Vinnie, when I get to the step 3 there's no option to look for users. It looks like I have to pay again!

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Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account

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Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account

Re: Paid for pro but still showing basic account