About mquesenberry

mquesenberry · 2023-03-07 05:59 AM

I manage a group of 16 agents that take incoming calls. What would cause an agent to have a high number of inbound calls but a low number of calls completed and high number of calls answered by other?

mquesenberry · 2023-03-07 10:17 AM

I'll dig into it a little deeper - thanks for all of your help!

mquesenberry · 2023-03-07 08:54 AM

Hi Craig, Here's the settings we currently use - see attached. What i'm seeing is that one agent has a lot more inbound calls but many less actual completed calls. I've included a report example showing agent J's numbers. I am trying to determine wha...

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What would cause a high number of calls answered by others in reporting?

Re: What would cause a high number of calls answered by others in reporting?

Re: What would cause a high number of calls answered by others in reporting?

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What would cause a high number of calls answered by others in reporting?

Re: What would cause a high number of calls answered by others in reporting?

Re: What would cause a high number of calls answered by others in reporting?