About Lynneheygster7

Lynneheygster7 · 2023-12-19 03:05 PM

I have the basic zoom program. Started 3 days ago, I go into a zoom meeting and my screen goes black. I have to restart my laptop to bring it back up. Within a few minutes it goes black again and I cannot do anything with the laptop. Anyone else have...

Lynneheygster7 · 2023-12-21 05:02 PM

Bri, since the suggestions above did not help the issue with my screen going black, I contacted the GEEK Squad at BestBuy where I purchased my laptop. They found a hardware update that needed to happen. The update was installed and they made sure tha...

Lynneheygster7 · 2023-12-20 02:48 PM

No, unfortunately. Doing everything on the list did not help. This only started Monday. Everything was fine until 2 days ago. Any other suggestions?

Lynneheygster7 · 2023-12-20 01:55 PM

Installed Ram - 8.00 GB (7.79 GB usable)(More detail) The computer does not shut down completely. I mis-spoke if I gave you that idea. Just the screen goes black. The entire screen. I can actually hear the other people on the zoom call, and they can ...

Lynneheygster7 · 2023-12-20 09:40 AM

Hi Bri,Thanks so much for responding. I have the Basic version, I update frequently every time as they come available.Yes, it only happens when I turn on Zoom for a meeting. Although yesterday it happened when I logged in to see if I could make any c...

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