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sparrow · 2022-01-19 11:44 AM

Just wanted to share since the December release notes did not mention needing a Pro Pack license for this feature. If you are trying to enable this feature, you need at least one pro pack license account wide for it to work.

sparrow · 2025-03-11 02:16 PM

Go into Phone System management and check the call logs of one of those calls into that users number. You can see the call flow and which devices the call attempted to ring.

sparrow · 2025-03-11 08:16 AM

Certainly. Zoom sign-on is email based. If you have a separate email account, you can activate a second account in Zoom and assign the second number to it. Your app however, will only allow you to login to one account. Use a second device if you want...

sparrow · 2025-03-07 04:01 PM

I've never thought of testing BLF's on my Cisco 8865. I had to tear down the SLG as you cannot have both SLG and BLF's of the same numbers on the keys and positions. It takes the BLF no issue but you are right, BLF presence status does not work. Acco...

sparrow · 2025-03-07 09:01 AM

I had one user early on in our Zoom phone migration that had the same issue. He ended up fixing it by recovering all his deleted messages which puts them back in the mailbox, then deleting again. I didn't experience this myself but that's what he cla...

sparrow · 2025-03-06 11:54 AM

In my experience, a CAP with no outbound caller ID will not route external outgoing calls.

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License required for Call Queue Alert Notifications

Re: Phone Call Handling

Re: Multiple ported number on one Phone System without comingling contacts and calendar

Re: BLF Not Updating on Cisco 8841 with Zoom Phone - Need Help

Re: Voicemail doesn't populate in Zoom Workplace for one user

Re: Restrict extension-only CAP to internal calls only

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