Tested version: 6.3.5 (54827)

Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly.

Mic configuration: 1 channel, 24 bits, 192000 Hz

To reproduce:

- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config

- Try to either make a call or open the settings in the audio session

- The call / settings window will instantly crash

Workaround

- Set the microphone to use a lower frequency (like 96000 Hz or lower)

Hello, is the following issue a bug? Or is it a feature?
When we tried the "Request permission to unmute participants" with a "Zoom Rooms" participant, the "Request to unmute" pop-up was displayed every time even if the Zoom Rooms participant agreed, and the host was unable to mute/unmute the participant.

I'm experiencing an issue where my Zoom meeting window closes immediately when I start a meeting. Additionally, when I open Zoom settings and navigate to the Audio tab, the settings window also closes automatically. 

My audio is working properly on other platforms such as Discord and WhatsApp calls, so this seems to be an issue specific to Zoom.

Steps to Reproduce:

1. Open Zoom and start a new meeting → The meeting window closes immediately.
2. Open Zoom settings and go to the Audio tab → The settings window closes immediately.

Troubleshooting Steps I've Tried:

• Restarted my computer
• Reinstalled Zoom (latest version)
• Checked for any conflicting applications
• Updated my audio drivers

System Information:

• OS: (Windows 11 Pro,  Build: 26100.3323)
• Zoom Version: (6.3.11 (60501))

Attachment:

https://www.loom.com/share/aad40fb5e4cc40a8b0a46e6e991d4da1

I constantly use the safe driving screen in meetings.  Yesterday it was working fine, but today it stopped allowing me to unmute when I tap the Tap to Speak circle.  The app was not updated recently (since 2/28), the settings in the phone or Zoom were not changed.  I can unmute using the standard meeting screen.  I followed all the troubleshooting advice - changing app settings, phone permissions, force stopped the app, reinstalled the app.  Nothing seems to have helped.  All the settings are as suggested.  No error messages.

Phone - Samsung Galaxy S23

Zoom app version - 6.3.11.28195

I have a tech support background, and I can't find an answer. I have a bi-weekly zoom session with one other person, and he has been telling me that I have static on my audio when I talk.  Switching to original sound ON helped for a bit, but now doesn't seem to.  He never has this problem with anyone else, and he has several Zoom sessions a day.  In addition I've never had this problem with anyone else either.  I will be trying a different computer for login, but does any one have any suggestions?

Please refer to the attached Audio MIDI Setup utility screenshots, showing that Zoom I/O cannot be reconfigured from its default 48kHz.

The reason for my wanting it at 44.1 kHz frequency is to prevent incompatibility with DAW settings for clients requiring their projects to run at 44.1 kHz, e.g. I cannot screenshare / audioshare Sibelius scorewriter and Cubase DAW at the same time as Zoom without compatibility flagging. Changing the frequency to 48 kHz makes the audio samples play back at a higher pitch, and can also result in a recalculation of root samples.

The built-in microphone (on my laptop) works fine when tested in Zoom settings, however, when I enter an actual Zoom meeting it does not.  I use Windows 8.  Have reinstalled Zoom. Did not help. I have to resort to using an external microphone.  Any ideas?

Hello - I have "Bose SoundLink Flex (Gen 2) Bluetooth speaker. It is producing very low sound during Zoom meetings/webinar (on mobile app) but same spear is working very fine while working fine with YouTube or other audio/video player. Considering that the issue likely lies with my Zoom app, not the speaker; Please let me know how this issue can be resolved?