After the recent update, it’s become very difficult to manage chat messages during my Zoom sessions. Earlier, I could easily see all private messages sent by participants to the host in one place. Now, I need to select each participant to view their message, which is not practical when handling large groups.

As a teacher managing big online classes, this change has made it much harder to interact with students. I kindly request Zoom to bring back the previous chat behavior or provide an option for the host to view all private messages together.

Hi everyone,
I’m experiencing a very unusual and rare issue involving Zoom Chat when it’s embedded as part of our customer support workflow on my energy utility information website lescobil.pk (we help users check and retrieve electric bill records).

Issue Overview

We use Zoom Chat for live assistance during peak traffic hours. Over the last 2 weeks, we’ve occasionally noticed that messages sent by either the visitor or our agent are delayed by 3–7 minutes before appearing on the other side. This only happens mid-conversation, not at the start.

Rare Conditions Observed

This delay:

• does not occur consistently

• happens only when 3+ users are chatting simultaneously

• triggers more frequently when users upload screenshots of their bill

• is not tied to network downtime (we monitored latency)

• does not produce UI errors or “Message Failed” notifications

  Environment Details

  • Zoom Chat Web Client embedded through the official method

  • Host environment: Cloudflare CDN + WordPress

  • Browser variety: Chrome/Edge (latest)

  • Hosting: VPS with 4GB RAM

  • No custom JS modifications to the chat widget

    Troubleshooting Done So Far

    We’ve already:

    ✅ Disabled all caching on chat pages
    ✅ Whitelisted Zoom endpoints on our firewall
    ✅ Verified SSL handshake with Cloudflare
    ✅ Tested without plugins (same behavior)
    ✅ Monitored browser console (no warnings logged)

    Log Observations

    The only suspicious pattern we see:

     

     

    [Zoom Chat WebSocket] ping/pong latency spiked: ping: 7800ms pong: 8200ms

    …but only on affected sessions.

    Frequency

    Roughly 1 out of every 70–100 sessions.

    Impact

    When users try to retrieve past LESCO bills through our support team, the message delay makes the service feel broken or unresponsive.

    ---

    My Questions:

    1. Is this a known behavior related to WebSocket congestion?

    2. Are there recommended Zoom-side load thresholds per concurrent chat session?

    3. Is there a way for us to force a retry mechanism or client-side reconnection on delay spikes?

    4. Should we consider routing the chat iframe outside Cloudflare proxy rules?

       ---

       I’d really appreciate guidance or official documentation suggestions. This issue is extremely rare but negatively impacts trust, especially for government-related utility services.

       Thanks in advance!
       — Usman
       lescobil.pk

Zoom now allows for accessible semantic links within the chat which I prefer to use for accessibility reasons - this means I type a sensible title and use the link function to convert it to a semantic link. 
However, if saving the zoom chat, the export is a text file only and the url is not parsed or included, only the title. This means that if I wanted to include the chat history and any links as a follow up with a recording for participants who missed the meeting, the chat is only saving part of the information. 
Now that I have realised this, I can do the manual double handling of including both the semantic link followed by the full url for reference but it would be better if Zoom could do this work in order to be more accessible. 

Does anyone know where I can put in a feature request around this improvement or raise a complaint or bug? 
Does anyone have any further tips for getting around these sorts of accessibility limitations within the platform/software? 

Hello,

Since yesterday's global issue with AWS, one of our Windows Zoom clients has not been able to connect at all. It says it is offline, and I am unable to change my status; when I try to change my status, it just gets stuck on "connecting." Every other PC in the office is working fine.

I have done the following so far, but nothing has worked:

- Updated to the latest version

- Uninstalled Zoom, used cleanzoom.exe, then installed v6.4.12
- Uninstalled Zoom, used cleanzoom.exe, then installed v6.1.11
- Uninstalled Zoom, used cleanzoom.exe, then installed v5.17.5
- Deactivated local Antivirus
- Flushed DNS on local PC, released and renewed IP address
- Used VPN to change location to same country, another country and also to USA 
- Tested client using the Network Connectivity Tool, every test passes without any issue
- Shut down the PC fully and turned back on, as well as restart
- Installed all Windows updates and latest BIOS firmware

I'm not sure what else I can do at this point besides replace the computer. Everything else on the computer is working perfectly fine, so it can't be the PC, our internet connection, router/network, etc.

Is there a way where we can trigger a predefined template when we start a conversation with any person or team. When a Support team member pings a person, it should throw a template " I am XXXX from XXXX team " and that XXXX team is critical need to be highlighted as "Critical Response team" .Is this possible?

The Block Contact option seems highly inappropriate in a corporate environment.  I would like to disable it across the entire account. 

Senior Executives have requested a report of how many (& who) have used the Block Contact option, is there a way to generate this type of report?