So, Zoom thinks they can quietly dip into your account for a subscription renewal without warning. Has this happened to you and they refused to refund you? You’re not alone. Don’t let them get away with it.

Here's what you can do:

1. Call your bank immediately and dispute the charge.

2. Request a chargeback and have your bank block any further charges if they won’t cooperate.

3. Share your experience here so we can keep track of how many are affected.

If enough of us hit them at once, maybe they’ll learn that shady business comes with consequences. Let’s hold them accountable.

I purchased one license for Zoom One Pro, but now I can't assign the license for user account. When I assign a license to my account, it always pop-up window says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." Please help thank you.

Refund Request for Zoom Workplace Pro Subscription

Dear Zoom Support Team,

Thank you for your response regarding my refund request for the auto-renewal of our Zoom Workplace Pro subscription. We fully understand Zoom’s policy on non-refundable subscriptions. However, as a charity, every penny truly counts for us, and this unexpected charge impacts our budget significantly.

Given that the renewal was charged very recently and was not intended, we would deeply appreciate any reconsideration of our request for a refund. If a full refund is not possible, we would be grateful for any alternative solutions, such as a partial refund or credit toward other Zoom services.

We highly value Zoom’s platform for supporting our charitable work, and we hope you can assist us in finding a resolution. Please let us know if there are any additional steps we can take or further information required.

Thank you for your time and consideration.

Patricia

HAHAV finance administrator

I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on April 15 2025, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have called to support team as well as Submit a ticket but have not received a refund and they are jumping from one agent to another saying rest assured we will resolve your issue. But at the end of day they say as you have dispute it with your bank that's why there is chargeback and refund was issued but I had provided them my credit card screenshot in which my credit card company has reposted the charge. Till now I had not received any refund. 

Zoom should work honestly and with ethical business practices. Therefore I request you guys to refund the money asap.