Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!

Olá! No dia 02/04/25 eu solicitei assinatura mensal no valor de US$ 10,08, porém vocês estão me cobrando essa assinatura e também o valor da assinatura anual no valor de US$ 159,90 feita em 07/04/2025 na minha fatura de cartão de crédito.

Por favor, eu não quero a assinatura anual e sim somente a assinatura mensal e peço que façam o reembolso de US$ 159,90 em minha fatura de cartão de crédito, eu não posso pagar esse valor alto. 

Por favor, me ajudem. Muito obrigada.
Raquel Barberino

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

Dear Zoom Support Team,

On May 12th, I purchased the "Large Meeting | 500 Participants" feature for $53.17 (including tax). However, I noticed on June 2nd that the feature had been cancelled, and the associated benefits were immediately withdrawn, even though the feature was intended to last until June 12th.

I would appreciate clarification on the following points:

1. Who initiated the cancellation of the feature?

2. Why were the benefits of the "Large Meeting | 500 Participants" withdrawn immediately? (I realized this on June 4th while hosting a webinar, as I received a notification that I could only admit 99 participants.)

Thank you for your assistance in resolving this matter. I look forward to your prompt response.

Hi, 

I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?