Brought wrong plan
Hi,
I bought the plan for this account and then realized I had annual plan for a different account. I would like to refund for the monthly plan,.
Thanks,
Jeson
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Resolved! Zoom has inactive bank account
Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.
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Cobro durante prueba gratuita del Plan Pro ¿Cómo solicito un reembolso?
Hola a todos. La aplicación no me funcionó como esperaba para mi objetivo, así que me gustaría saber si alguien ha pasado por lo mismo y cómo puedo solicitar un reembolso en este caso. ¡Gracias por la ayuda!
Active el Plan Pro en mi cuenta aprovechando la prueba gratuita de 7 días que ofrece Zoom, pero al momento de activarlo se me realizó el cobro de inmediato.
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Resolved! Please cancel my Zoom payment and process a refund.
I made a Zoom payment in September, and the automatic payment for October was charged today.
Since I don’t plan to use Zoom this month, I kindly request a refund.
2025. 10. 30 Payment - 33,874 KRW
Billing monthy by mistake
I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I click on moving backward billing chosen payment monthly. I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ? It is much easy for me to say it in spanish Quiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuenta cometí el error de pasarme al plan mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes a pago anual. Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuesta gracias Ana Maria Lay anamaria_lay @yahoo.es +51 941 453 089 Peru
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Bought a wrong plan, request a refund
Hi zoom,
I'm a heavy user but I just bought a wrong plan, can I request a refund? Just bought it within an hour.
Thanks,
Jeson
Resolved! Please cancel the recent payment so I can update my credit card information
I would like to cancel today’s payment and make it again with another card.
Resolved! Cancel the recent payment to change the credit card
I would like to cancel the payment made today (card number: ***** 7000)
and make the payment again with a different card.
Resolved! 환불요청 드립니다.
안녕하세요, Zoom 고객센터 담당자님.
저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.
해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.
필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.
Resolved! cancel automatic renewal not authorized
Since last year I have been trying to complain about the automatic renewal (I did not authorize) in October/2023, because we no longer use the subscription, since April/2023, which we acquired in October/2022 - valid only for 12 months and which would end in October/2023 . They debited my card again, despite several protests that I sent to the billing email. It is absurd and unfair to make me pay for a service that I did not authorize to renew, and which has become completely useless since April/2023!
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