Lo primero, compartir mi enorme frustración y enfado. Es prácticamente imposible hablar con ellos. Tenía por error dos cuentas, tarde varios meses en fijarme, y entonces solicité la baja de una de ellas. Eso fue en septiembre de 2025. Pedí conservar la otra, la cual, por no usarla, la di de baja también en octubre. Pues en noviembre y diciembre me han cobrado la que di de baja primero, y no consigo que me atiendan. Además me parece, por las quejas que leo, que no tienen la decencia de devolver los cobros indebidos. Tal vez una buena denuncia conjunta, haría que atendiesen mejor a sus clientes. Ojalá hagan las cosas como es debido, o lo paguen caro.

We were force to store our card information or other payment information when subscript to zoom.  I dont have google pay nor apple pay, i was using prepaid card previously but after saving this card information, my card show many unauthorized transactions. I have reported this and my card is blocked. Zoom should provide option to not having our payment information save. We should be able to have option to pay manually for new subscription.

is there a way to remove our payment information instead of terminate our zoom account ?

Hello,

I am requesting a refund for the credits currently applied to my Zoom account.

• Annual plan purchase date: December 6, 2025

• Annual plan charge: $175.89

• Business plan mistaken purchase date: December 7, 2025

• Business plan charge: $65.82

• Total amount currently shown as credit: $217.82

• Service usage after purchase: No usage

• Cancellation date: December 7, 2025

• Future plan to use Zoom: None

I mistakenly purchased the Business plan one day after the annual plan. I canceled all subscriptions immediately and have not used any Zoom services after these payments.
Since I do not plan to use Zoom further, I kindly request that the $217.82 credit be refunded to my original payment method, rather than remaining as account credit.

I would greatly appreciate your help in processing this refund.
Thank you.