cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Clarification on Cancellation of "Large Meeting | 500 Participants" Feature

Dear Zoom Support Team, On May 12th, I purchased the "Large Meeting | 500 Participants" feature for $53.17 (including tax). However, I noticed on June 2nd that the feature had been cancelled, and the associated benefits were immediately withdrawn, ev... Show more

Dear Zoom Support Team,

 

On May 12th, I purchased the "Large Meeting | 500 Participants" feature for $53.17 (including tax). However, I noticed on June 2nd that the feature had been cancelled, and the associated benefits were immediately withdrawn, even though the feature was intended to last until June 12th.

 

I would appreciate clarification on the following points:

 

  1. Who initiated the cancellation of the feature?

  2. Why were the benefits of the "Large Meeting | 500 Participants" withdrawn immediately? (I realized this on June 4th while hosting a webinar, as I received a notification that I could only admit 99 participants.)

Thank you for your assistance in resolving this matter. I look forward to your prompt response.


Show less

reply-icon Latest Reply - 

Zoom has inactive bank account

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has p... Show more

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.


Show less

reply-icon Latest Reply - 

Resolved! Zoom payments as a teacher

Hi, I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, ho... Show more

Hi, 

 

I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?


Show less

reply-icon Latest Reply - 

Cobro durante prueba gratuita del Plan Pro ¿Cómo solicito un reembolso?

Hola a todos. Active el Plan Pro en mi cuenta aprovechando la prueba gratuita de 7 días que ofrece Zoom, pero al momento de activarlo se me realizó el cobro de inmediato.La aplicación no me funcionó como esperaba para mi objetivo, así que me gustaría... Show more

Hola a todos.
Active el Plan Pro en mi cuenta aprovechando la prueba gratuita de 7 días que ofrece Zoom, pero al momento de activarlo se me realizó el cobro de inmediato.

La aplicación no me funcionó como esperaba para mi objetivo, así que me gustaría saber si alguien ha pasado por lo mismo y cómo puedo solicitar un reembolso en este caso.

¡Gracias por la ayuda!


Show less

reply-icon Latest Reply - 

Resolved! Update Payment Information

For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions?

 

Thanks!

reply-icon Latest Reply - 

환불요청 드립니다.

안녕하세요, Zoom 고객센터 담당자님.

저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.

해당 결제는 2025년 5월 10일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.
계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.

필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.
감사합니다.

reply-icon Latest Reply - 

Payment not processing

My payment always has show this when I get to Place Order
An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

 

@Bri

reply-icon Latest Reply - 

줌 결제취소 처리와 환불처리 요청합니다.

줌 사용 관련해서 취소를 해 달라고 챗봇상담했ㅅ브니다.결제가 자동으로 연장되는지 몰랐습니다.4월부터사용하지않았으며 이를 취소해 달라고 상담했고 취소된 줄 알았습니다. 해지 신청이 어디 있는지 몰랐고 상담으로 해결된 줄 알았습니다. 또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안 했기에 환불 신청 까지 했습니다. 4월부터 사용 내역 없으며 이를 환불 해 주시길 바랍니다.2025. 05. 07 14:28:51 0503_ZOOM 26... Show more

줌 사용 관련해서 취소를 해 달라고 챗봇상담했ㅅ브니다.

결제가 자동으로 연장되는지 몰랐습니다.
4월부터사용하지않았으며 이를 취소해 달라고 상담했고 취소된 줄 알았습니다.
 
해지 신청이 어디 있는지 몰랐고 상담으로 해결된 줄 알았습니다.
 
또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안 했기에 환불 신청 까지 했습니다.
 
4월부터 사용 내역 없으며 이를 환불 해 주시길 바랍니다.

2025. 05. 07 14:28:51 0503_ZOOM 26,317원이 결제되어 있습니다. 이 금액을 환불 해 주세요.
 
영어를 못해 한글로 씁니다.

Show less

reply-icon Latest Reply - 

Subscription for Zoom Phone is crashing

I am trying to buy a Zoom Phone with my Card.

Once I added my card information, it shows an error message as below.

[ReCaptcha_Validation_Failed] The request is temporarily blocked due to security reason. Reference id: A6B760A5247F9ED9

reply-icon Latest Reply - 

Cancel Zoom

Zoom has given great service to our company while we were customers. Now we want to cancel our subscription, they're not responding to our emails. Anyone else going through this sort of thing?

reply-icon Latest Reply -