I am REALLY struggling with getting help from Zoom. My nonprofit organization has a "Pro" account with 3 licenses. The complication probably lies in my sign in. I can sign in as our IT person through an SSO, as myself , or as our main account email.  Over the last couple of months I have (tried) to use live chat for help. Today, no matter what sign in I use, in attempting to use live chat the bot says "your account does not have access to live chat".  I have no idea what to do to try to get my support need resolved. Can anyone advise?

I had bought one year of Pro and when I purchased it, I could not see where to put the coupon code I had from Tech Soup and so I was told by Zoom Support to wait until the whole year subscription was ended and then I will be able to use the coupon code upon renewal. I believed them and tried but the coupon code appears as not applicable. I need to renew my subscription ASAP since I have a recording that will be deleted in a couple of weeks if I do not renew it. 

Hi everyone,

My name is Elena, and I am a volunteer with a nonprofit organization registered in Georgia, which has a verified account on the global Benevity platform.

I have learned that Zoom collaborates with nonprofits by offering products for free or at a discount. However, I’m having trouble finding the right contacts or the steps to take for this process.

If anyone has experience or information on how to approach Zoom for this collaboration, I would greatly appreciate your guidance!

Thank you in advance for your help!

Hi Zoom Support Team,

I hope this message finds you well. I am the Assistant Public Relations Director for the Organization of Academic Doctors. We are a nonprofit dedicated to promoting and supporting academic research efforts, particularly in Africa. We have been privileged to utilize Zoom’s reliable platform to conduct free research webinars aimed at boosting interest and participation in academic research across the continent.

I am writing to discuss a concern regarding the recent revision of your service rates. While we greatly appreciate the robust services that Zoom provides, the increased rates pose a significant financial challenge for our organization. As we strive to make these educational opportunities accessible to as many participants as possible without incurring costs for them, it is crucial for us to manage our operational expenses wisely.

In light of this situation, I am kindly requesting a waiver or a possible revision of the rates applicable to our account. A rate accommodation would enable us to continue offering these impactful webinars, which are vital for nurturing research talents and advancing scholarly pursuits in Africa.

Your consideration and support in this matter would greatly aid in sustaining our mission and extending our reach. We believe that, together, we can contribute to a more informed and engaged academic community.

Thank you very much for your time and attention to this request. I am available for any further information you may require and look forward to your positive response.

Warm regards,

Atamba, Assistant Public Relations Director Organization of Academic Doctors in Nairobi Kenya