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I purchased one license for Zoom One Pro, but now I can't assign the license for user account. When I assign a license to my account, it always pop-up window says "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." Please help thank you.
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Got kicked out of Zoom for “violating terms”. No ides why. I keep seeing my ticket “has been updated 10HR ago” but no information.
I can't seem to find help for this topic, nor from the useless bot chat agent. I'm logged in with my Zoom meeting account. But when I go to the careers site https://careers.zoom.us/me, it doesn't recognize my login. I've applied before and have an account, but it keeps asking me to sign in. Is this the same log in? If so, why does it keep asking me to sign in?
I have a screenshot, but I can't upload it here, apparently.
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I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to. How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes? Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554 Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.
I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us
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On May 26, I paid to upgrade my account from Zoom Basic to Zoom Pro. I have the invoice in my email inbox, and on the Zoom web portal I can see this invoice in my Payment History (Transaction Type: Credit Balance Adjustment), but no where else is there any indication at all that I have Zoom Pro. I have no access to the features, and when I follow the steps online to resolve (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057835 and https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065302&_ga=2.219133529.1114727551.1717978057-1343244150.1717978057) it does not work and I cannot change my account to Pro. I do not want to pay again. I emailed Zoom support within days of May 26 and have tried calling and have gotten no support. How might I resolve this issue? I need Zoom Pro as soon as possible - grateful for all the support you can offer! Thank you!
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Hi there, I'm trying to remove my university student account from Zoom on my devices (iPhone, iPad, PC). I originally have 2 accounts on Zoom on all of my devices which are my student account and my staff account but since I graduated, my student account is no longer available so every time when I switch account (to attempt to remove account), zoom pops me to login and I couldn't really do that and it seems like there's no other way to remove (not delete) this account from my devices based on what I can find, any ideas? Thanks
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Hello. Last year, I subscribed for a year to extend the conference. However, this year, I wanted to cancel my subscription, but it was automatically charged on the 18th. I would like a refund. Can I apply here?
Hi, I recently changed my email address on my pro account. Shortly thereafter I forgot my new password. Now, whenever I try to log into the account or reset the password, it makes me create a new (basic) account instead. I know I have a pro account because I'm being billed for it. Can someone please help me get this fixed?
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前職が倒産し、会社のメールアドレスが使えなくなりログインもできず解約できておりません。引き落としは私のクレジットカードになっているので至急解約したいです。
チャットでエージェントサポートとやり取りをし、1-2日の間にメールを送ると言われ、チケット番号を交付されたものの2週間経ってもメールが来ない。
至急対応して欲しい
