Hi, I recently changed my email address on my pro account. Shortly thereafter I forgot my new password. Now, whenever I try to log into the account or reset the password, it makes me create a new (basic) account instead. I know I have a pro account because I'm being billed for it.

Can someone please help me get this fixed? 

Hello,

I am trying to change the email address in my profile, and get this error:  Unable to update email(Error code: 33000).

The support chatbot recommended I try to create a new account.  When I do this, I get the same error code.

I don't see any information about this error code in the Knowledge Base, and I do not have a support contract.

Any help would be appreciated.

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked.

I've tried to file appeal multiple times - nothing, tried to contact billing by the phone and emails multiple times - nothing.

The answer is always "automated". First all our accounts has received an email:

The fun thing, there's no such section. After I noticed that they have answered:

We’ve detected an issue with your account that violated our Terms of Service and Community Standards. In particular, this issue violated section 8 of the Zoom Terms of Service and resulted in a permanent block on your account.

But you can see that section 8 is an extremely big section. Of course nobody answered or provided any evidence of the violation, or at least explained what had happened. As well after that automatic answer that they "reviewed" an appeal the ticket is immediately closed. So I can't even continue asking questions.

So after 1 months of tries to receive any info or any money, still nothing.

They have just continued closing appeals with no answers or with automatic answers. As for now they have money for 15 business licenses which is big amount of money. And they just took them, that's it! Without any evidence, without anything, just because they can!

Give my accounts back, or give me my money back! JUST DO ANYTHING! but you can't just say: We don't care, we took your money, do whatever you want!

So would be very glad if anyone can help!

I am having an issue when joining a Zoom meeting with my name not being correct. My daughter used my computer for Zoom meetings for her school and now when I go into a meeting, the name on the screen is my daughter's instead of mine. This happens whenever I am in a browser and click "launch meeting," however, when I click on support, it shows my account and my name.  How can I completely logout of my daughter's account so it doesn't automatically link to hers? This is frustrating that I can't talk to a physical person who works with Zoom to figure this out.