I've been using Miro for a few years now, and have been excited to see Zoom implement a whiteboard feature. However I've not been able to create a basic board that is functional for my students to see what I'm seeing, and also be able to easily enter their own information. Some of the main issues I'm finding are:

* Not knowing where my students are on the board, and helping them find me

* Post-it notes I've prefilled with a colored box behind them lose the colored box on student screens

* Some grouped objects I've entered don't appear on student screens

* When trying to save a template of my file, I often get unable to save file

I'd love to move all my whiteboards from Miro to. Zoom WB, but from what I can see it's not time yet. If I'm missing something, or if you can confirm that Zoom is aware of the issues and working on them, I would be most grateful. I'm cheering for Zoom to be successful with this, but I can't risk my own business in the meantime. 

Thanks, Kevan 

Sure, I know that I can select the frame tool in Whiteboard's tool list and click and drag to create a frame - but then what??  I don't see how I can add anything to these frames so what is the purpose?  I must be missing something super obvious. Can someone please help me with this?

I am having trouble when sharing the zoom white board on my computer and writing on it on the ipad. It shows the script then it disappears and reappears anything between 1/4-1/2 inch up from where I wrote. Anyone know how to fix it or how to contact zoom about it? 

To edit a whiteboard, use the editing tools available located on the left side of the screen. Click and drag the icons to the canvas to draw, add shapes, type text, and more. For most controls, clicking on the canvas will then create an object of that type. 

Taken from zoom.us

Update: Problem Resolved.

After posting this I logged off, this morning I attempted to invite the external user again and the system let me. The warning label now said "User is external". I'm not sure if the system just needed some time to update or what. But it works now and I can add external users.

Original Post:

I am unable to share or grant permissions to a user outside of my org. He was able to use and interact with the whiteboard during the meeting but I could not add him via the share button, nor could I grant his the request through email.

I went through every support request document I could find. -Like this one: Zoom Community: Sharing zoom whiteboard outside my organization. and many others.

And made these settings changes under account settings (under admin)

I even created a group and added the entire team to the group. Then I went to that group - whiteboard - and made the above setting changes under the group.

So now I've gone back to try to add this external user to both an existing whiteboard AND a new whiteboard and neither will allow it to proceed. So I kept tinkering with the settings and I have no idea what I did but now it actually lets me click the external users button now.

But when I go to add the user it says board owner has disable collaboration.

This process has taken a lot amount of time, only to have it not work. I wish there was an indicator that an Admin couldn't do this if there was a Board Owner barrier in place.

Hello,

I did the update recommended last evening and when I was in a Zoom Meeting tutoring a student, my writing tool would not work consistently. I could write for about 10 seconds and then nothing for about 20 seconds. I have to click the tool icon multiple times. Help! I am trying to help these students with their Algebra assignments. Has anyone else had this issue?