Hello! I have a problem since the last zoom update, in which a new whiteboard was introduced. It became impossible for viewers to edit the whiteboard, because "The owner of the whiteboard only allows sharing with users within the same organization". I am trying to add them as "editors" in the share menu, but it says, again, that "Your organization has disabled the ability to collaborate outside of your organization". But I am the owner of the account!
Also, I tried to change default settings in account management -> account settings -> whiteboard, but it didn't let me change access level to "editor", because "Admin switched off this option for your organization". How can one fix this?

Hello,
I am an online music teacher that uses Zoom with my students.
I regularly use multi-page PDFs (100+ pages) of books and sheet music in my lessons.
Is there a way so that when I turn a page on an uploaded PDF, it also turns it for the student too?
Many thanks.

I've now held various sessions on zoom with the new white board and have not yet found how participants can annotate on the whiteboard. It should be so obvious I'd have thought but can't find any options for permissions etc etc and participants have said there's nothing on their side. They move cursor on white board but that's as far as it goes...any one know how to sort this?

Hi,

I'm using whiteboard for professional development as a "reciprocity ring" (where someone posts a question on a sticky note, and others can comment with their answers/feedback/ideas). It's important to know who posted the initial sticky note, and all the response-sticky notes, so they can reach out to each other afterwards with further questions.

What settings need to change so the name of the person who posted the sticky note shows up?

I am using the most up-to-date version of Zoom. Thank you!

If participants in a meeting are unable to collaborate on a shared whiteboard, it might the result of an account setting limiting sharing to only users in the same organization. There was an issue recently where Zoom Pro accounts defaulted off external sharing. Meeting participants from outside your account or who are not signed in are considered external users and cannot collaborate on whiteboards unless the sharing setting is "Allow sharing with users in the same organization and outside your organization."

Follow these steps to enable external and un-signed in user collaboration in and out of meetings:

1. Open a web browser and navigate to https://zoom.us/account/setting (NOTE: This page requires account permission. If you cannot access it, then you will need help from your account owner or admin to adjust this setting.)

2. Navigate to the Whiteboard Tab 

   

3. Under "Whiteboard Cloud Sharing", enable "Sharing" and pick the option "Allow sharing with users in the same organization and outside your organization" 

   

    

This setting controls who can collaborate on whiteboards shared in and outside a meeting.

I mainly use my whiteboard while teaching and the new version does not allow my pupil to write on the board.

When I try to allow them to share it says that' I have disabled collaboration with users outside my organisation"/

I have no organisation. Ii is usually just me and a pupil. HELP  with the old whiteboard it was SO easy

Have been playing around with brand new Zoom whiteboard feature. Overall it looks great but I encountered some issues so far I'm hoping other users or Zoom staff can help troubleshoot: 

1) I found that I could work on a new whiteboard in a meeting as a host that was visible to my participants but participants were unable to contribute to/ collaborate in the whiteboard even though I selected the option to all participants to be able to edit. Anyone else having this issue?  

2) Another user, (one of the participants in my meeting) had pre-built a whiteboard in their zoom account outside a meeting and shared it with the zoom account I was using. It did show up in the whiteboard dashboard of my zoom account but when I went to open whiteboard in that meeting the whiteboard that had been shared with me didn't show up. 

3) I noticed the toolbar in the whiteboard when in in-meeting mode is pretty limited compared to the toolbar when using whiteboard outside of a meeting. For example, the "grab" tool to move around the whiteboard without selecting items is missing which is of course very limiting. 

4) Is there a way for participants to have the option of contributing/ collaborating on the Whiteboard anonymously? (Without attribution to their user-name). 

5) Are there planned updates for keyboard accessible alternatives for navigating the whiteboard? 

Thanks! Would appreciate any insight on these issues 

I have searched and can't find a way to enable external participants to collaborate on a whiteboard template. The box that enables this is not active (light grey - can't click on it to share). I keep getting the message that my organization (I'm the owner and sole administrator) does not allow external participation. Any idea of how I can fix this? Thanks