Zoom Team Chat
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

What is Zoom Team Chat?

Zoom Team Chat connects teams and streamlines communication through securely integrated messaging software. Explore the Zoom Community's Recent Activity below to join the Team Chat conversation and connect with other members. If you're still looking for support, browse our Zoom Team Chat support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

API Revoke - Multiple Tokens Bug

Scenario:Single user multiple access tokens. When I call the revoke endpoint with an access token then all the user's access tokens become invalid. example:RESP=$(curl -X POST https://zoom.us/oauth/token -d 'grant_type=account_credentials' -d "accoun... Show more

Scenario:

Single user multiple access tokens.

 

When I call the revoke endpoint with an access token then all the user's access tokens become invalid.

 

example:

RESP=$(curl -X POST https://zoom.us/oauth/token -d 'grant_type=account_credentials' -d "account_id=$ACCOUNT_ID" -H 'Host: zoom.us' -H "Authorization: Basic ${BASIC_CRED}")

echo "RESP - $RESP"

AT=$(echo $RESP | jq -r .access_token)

echo "AT - $AT "

C_CHAN=$(curl -X POST https://zoom.us/v2/chat/users/me/channels -H 'Content-Type: application/json' -H "Authorization: Bearer ${AT}}" -d '{  "name": "KEY-1234", "type": 3}')
echo "Created $C_CHAN"

C_CHAN_ID=$(echo $C_CHAN | jq -r .id)

# get 2nd access token

RESP_2=$(curl -X POST https://zoom.us/oauth/token -d 'grant_type=account_credentials' -d "account_id=$ACCOUNT_ID" -H 'Host: zoom.us' -H  "Authorization: Basic ${BASIC_CRED}")

AT2=$(echo $RESP_2 | jq -r .access_token)

#REVOKE FIRST TOKEN

curl -X POST https://zoom.us/oauth/revoke -d "token=${AT}" -H 'Content-Type: application/x-www-form-urlencoded' -H "Authorization: Basic ${BASIC_CRED}"
echo "AT2 - $AT2"

# send message with 2nd token
curl -X POST https://zoom.us/v2/chat/users/me/messages -H 'Content-Type: application/json' -H "Authorization: Bearer ${AT2}}" -d "{ \"message\": \"message \", \"to_channel\": \"$C_CHAN_ID\" }"

#FAILS 😞


Show less

reply-icon Latest Reply - 

Resolved! Screenshot Autohide

Did something change recently with the Team Chat 'Screenshot' button? For users with one monitor, there doesn't seem to be a way to send a screenshot of what you're working on that isn't Zoom. Instead, when you click the screenshot button in Zoom the... Show more

Did something change recently with the Team Chat 'Screenshot' button?  For users with one monitor, there doesn't seem to be a way to send a screenshot of what you're working on that isn't Zoom. Instead, when you click the screenshot button in Zoom the app remains up and the only thing you can clip is Zoom, rather than what's behind Zoom, if that make sense. And you can't minimize because the computer is in clipping mode.


Show less

reply-icon Latest Reply - 

Most recent chat message is not "sticky" to the bottom of the chat box

Hello, I have this issue where, when I'm using Zoom and the chat box is filled, the chat box doesn't automatically scroll down to view the most recent message. The most recent message is not "sticky" if that makes sense. I have to continually keep sc... Show more

Hello,

 

I have this issue where, when I'm using Zoom and the chat box is filled, the chat box doesn't automatically scroll down to view the most recent message. The most recent message is not "sticky" if that makes sense. I have to continually keep scrolling for every new message that appears. I've mostly noticed it in the Chrome zoom interface. 

 

Any one else have this issue? Will Zoom fix this bug soon?


Show less

"Cannot decrypt message"

Hi Zoom CommunityI updated my zoom last year in November I think. Soon after that on my group chats people's messages were coming through as "Cannot decrypt message". It progressively got worse across more and more of the members. across my team. I c... Show more

Hi Zoom Community

I updated my zoom last year in November I think. Soon after that on my group chats people's messages were coming through as "Cannot decrypt message". It progressively got worse across more and more of the members. across my team. I could read it on my mobile, but today I started to receive the same message on my mobile. In the interim i have uninstalled zoom and reinstalled but the problem persists. Does anyone have a solution for this?


Show less

reply-icon Latest Reply - 

new PC, zoom client windows

logged in, now all channels and chats from earlier PC lost! How to get it back?

reply-icon Latest Reply - 

Can't find giphy

For the life of me, I've looked and looked and looked through every setting on my profile but I can't find the option to send GIF in chat, I only see the emoji button. It says I'm the account owner so I'm pretty sure I have the admin privileges but t... Show more

For the life of me, I've looked and looked and looked through every setting on my profile but I can't find the option to send GIF in chat, I only see the emoji button. 

 

It says I'm the account owner so I'm pretty sure I have the admin privileges but the help article is different than the settings I see on my profile page. 

 

I'm logged into the account on the web browser and I've looked through everything on there but I don't see the option to enable the GIF. I also looked through all the settings in the desktop client but also nothing.

 

I've also checked for updates and it says I'm on the latest version: version 5.15.5

 

Randomly I checked on the desktop client and it has the GIF icon when I type messages in "my personal space" but when I switch to team chat it only has the emoji icon.....

 

This is the article I've been following but in account management there isn't the account settings tab to open and in settings it's just enabling or disabling emojis.

 

https://support.zoom.us/hc/en-us/articles/6888807955597-Enabling-or-disabling-animated-GIF-images-for-Team-Chat


Show less

reply-icon Latest Reply - 

Zoom chat function

Hi there, I was recently moderating on a course via Zoom, we had around 35 participants and all functions appeared to be running smoothly. One participant who hadn't engaged through the day, stated that his chat function was not working. The faculty ... Show more

Hi there, I was recently moderating on a course via Zoom, we had around 35 participants and all functions appeared to be running smoothly. 

One participant who hadn't engaged through the day, stated that his chat function was not working. The faculty and myself sent messages through the day with no replies, after several hours I received a chat message from the participants stating that his messages weren't sending through, is this a complication that has happened before? Is it something that can be looked into? The course was very important, he sent me a screenshot of the non-received messages, is there a way of clarifying the non-delivery of these messages? 

Many thanks, 

Aysh


Show less

Create Zoom channel/account for internal Helpdesk

Dear all, Trust you are well. I would like to advise with you on several ideas to setup an internal Helpdesk channel in Zoom. This is a new concept that we would like to implement in our support as we are not always at our desks due to interventions/... Show more

Dear all,

 

Trust you are well. 

 

I would like to advise with you on several ideas to setup an internal Helpdesk channel in Zoom. 

 

This is a new concept that we would like to implement in our support as we are not always at our desks due to interventions/etc.  

The same way there is a shared mailbox for IT support, we need to setup a Zoom account/channel as well. 

 

- Is there an option to create such a room/channel/user where issues can be shared with Helpdesk ?

- Can we restrict the visibility in the Helpdesk room/group/channel - users should not be able to see each others issues ? 

- Is there an option to set this up and avoid logging out of the personal Zoom account ?  

 

The easiest way to do this if we create a Zoom account with the Helpdesk email but I am sure there are other 'techinical' options. 

 

Please, let me know what you think. 

Regards,

Ross


Show less

reply-icon Latest Reply - 

With meeting window connect - function is missing- Dock the chat window again

Hello. If the chat window is disconnected, the function "connect to meeting window" is then missing under the 3 points.How and where can I reactivate this, what could be the reason that I can no longer dock the chat window? Zoom Chat Thank You Show more

Hello.

 

If the chat window is disconnected, the function "connect to meeting window" is then missing under the 3 points.
How and where can I reactivate this, what could be the reason that I can no longer dock the chat window?

 

Zoom Chat

 

Thank You


Show less

reply-icon Latest Reply - 

zoom chat is not send

My zoom chat messages is not delivered. please do the need full

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion