Dear Zoom Team,

I hope this message finds you well. I recently updated to Zoom version 6.2.11, and I noticed that the chat option is no longer available in this version. This feature is crucial for my workflow, and its absence is causing some inconvenience.

Could you please confirm if this is an intentional change or a technical issue? Additionally, if it has been removed, could you suggest any alternatives or let me know if there are plans to bring it back in a future update?

Thank you for your assistance. I look forward to your response.

Best regards,
Rajat Kumar Singh

Hi,

When we share the following page in Zoom chat, users cannot use the 'Country' dropdown menu to select the country. (Therefore they cannot complete the payment)

https://gravitychallenges.com/register-kyle

But when we email the same link, it works fine (the country dropdown works) and they can complete the payment.

Please let us know the reason for this issue and how to fix the issue.

Regards,
Praveen.

Not sure what changed, I think it was a recent update, but anyway, we used to be able to click PDF files in chat and they would just open up.

Now a window pops up and says that Zoom can't preview a PDF file. Is there a way to get the old behavior back?

I am the owner of a company account with the highest price but didn't receive help within one day so asking here. We are about to start using team chat and I have ran some tests with it. However, for some reason and some settings my account is disabled from creating shared space both in the desktop app and on browser where as admins have this function. Obviously I can create a fake account, make me and admin and solve the problem with that but would be nice to get the feature back. Every setting seems to be OK and as I've used hours already to this starting to get really frustrated. Any ideas where is the problem?

Hello,

I use a Samsung Galaxy Tab S9 FE for Zoom meetings(version 6.2.11.25892), and I am facing an issue with the chat box feature. Every time I open the chat box, it takes up the entire screen, which completely hides the speaker's video. As I attend classes daily on Zoom, being able to type in the chat while still viewing the speaker's screen, would be incredibly helpful.

Currently, I am unable to move the chat box to the right side or adjust its size, which creates unnecessary hassle.I already looked into common solutions, like finding an older version or anything in settings to change, buy nothing helped. If there is any way I could resolve this issue, please let me know. Additionally, if an older version of the app supports this feature, I would appreciate your guidance on how to access it.

Thank you for your attention to this matter. I look forward to your response.

Hello,

I’m experiencing an issue with syncing out-of-meeting chat messages (what Zoom refers to as "Messages") across multiple devices. Each device seems to have its own isolated chat. For example, if I send or receive messages on my phone and later check my computer, the messages from my phone don’t appear on the computer. This is extremely inconvenient, as I have to remember which device I used to receive or send a particular message if I ever need to refer back to it.

Is this just how the Zoom chat system works, or is there an issue with my account?

Thanks!

I cannot find an answer to this, but if I did miss a solution, kindly point me to it.

Since about mid August of 2024, Link Previews are not being displayed in Team Chats. When a video link is posted, the thumbnail and video title are not showing up. There has been no changes that I am aware of to the account settings.

I have tried turning on the 'Enable advance chat encryption" ... and then selecting "Enable Hyperlink Preview" when it appears and saving the change, it does encrypt the chats, but still no change in regards to the previews.

Is there a setting I am missing, or has something changed globally that I am not aware of?

Thank you in advance,

Hi All,

I hope you all are doing well.

A couple of users in our account facing issues with Zoom team chat. When I try to send them a message I get the error "Message could not send".  
Also getting prompt "

Messages cannot be sent because <user's> chat has been restricted by their account admin.".
I checked the user setting and can confirm that the team chat license is "Enabled".

Appreciate the help.

Thanks!!

Good morning, I have a problem, when entering a chat on everyone's screen the name of the Windows user folder (C:\Users\NNN) is seen as the name and not the one configured in the profile, it does not happen always, usually when my camera is not activated, could you tell me how to prevent this from happening and so that the profile name always appears?