Hi.  I'm a stenographer and I caption a lot of college classes on zoom both using and not using the API token.  My captions used to roll  up as three lines.  Now, if I'm lucky, I get one and a half lines, then the captions will pop off a new one and a half lines will roll up.

As far as I can tell, I have changed absolutely.  It's frustrating so any help would be sincerely appreciated.

Folks, since my upgrade last Friday to 5.6.8 (2048) (Win 10, 64bit) , I expierence reproducible crashes when starting Zoom (Zoom quit unexpectedly etc. ). OS is fully up to date.

Now comes the hopefully important detail as this is the only difference I am able to detect : this does not happen at work with my laptop (resolution: 3840x2160) , where I use a second monitor   as primary device (!) with a resolution of 2560x1440 - at home, the second display's resolution is lower (1920x1200  but as secondary device !!!). The remaining setup is basically identical: ethernet and monitors attached over USB-C hubs.

Downgrading to older Zoom versions did not solve the issue.

Detaching the second monitor does not help.

Any clues are highly appreciated.

Thx Stephan

The other day, I re-installed the zoom app (iPad), but before re-installing, I could see other people's presence status normally, but after re-installing, all other users' presence status icons are showing available (green square).
Is there any solution?

Hi all,

a user have some issues with the app notification. He just see the number of unread messages but not as a notification on the lock screen. It is not a ios notification setting problem. I test and use my zoom account on his mobile phone. It works, I get the notifcations as a pop up - but with his zoom account nothing, just the number for unread messages on the zoom app increased.

We test the other way too, his account on my mobile - same issue - So it must be a zoom setting, we compared the settings in the app, but all the same. Do you know how to fix this ? We already uninstalled the zoom app, update ios - nothing changes

Thanks

So I have two accounts made for zoom. One is a school account and another is a personal account. The personal account is a new one logged in through google (the school account is also logged in through google). However, when I try to switch accounts, zoom only opens up my school account and does not give me the option to choose what account I want.

I tried contacting support but the robot just says they can't find my account, even when I give the personal meeting ID and the host key.  How do I fix this? I can't even get in contact with a real person through the phone.

Hi, I upgraded from the free plan to the PRO plan today. I had no audio issues on the free plan, my mike and headset are working fine. Now, on the pro plan, I can't hear anybody and nobody hears me.

In the bottom left corner I get this headphone picture with the saying connect audio and then the list of phone numbers appear. I don't want that but don't know what to change to stop this. Any advice please? 

I joined as part of a group and did not set up much of the account but the basics to begin. I do not know one thing about zoom but to log on and claim host a couple of times a week. This team chats who adds this? And why is there a link to my local drive on my profile? I do not need to record. Actually not allowed because of the nature of the account profile.