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Transferring a license.

jlittle
Newcomer
Newcomer

I had a zoom account with my personal email.  I started a new job and created a new zoom account with my office email address.  My owner wanted me to buy the Pro license, so I did, but I accidentally bought the license under my personal account.  My office account is still basic.  I went into my personal account and changed it to basic and tried to add my office account as a user so I could make that account the licensed account.  I received an email on my office account to activate my account, but it's already active.  I can't for the life of me figure out how to transfer the license to my office account.  HELP

1 REPLY 1

Bri
Moderator
Moderator

Hi @jlittle , were you able to get this figured out? If not, I would recommend creating a support ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?