So we have 4 zoom rooms.  2 have Poly x30 with TC8 controllers (Android) which we cannot get teams invites to work at all with. 

We have 2 other rooms that are setup differently.  One has a laptop which runs the room and is connected to an eagle eye camera and a trio 8800.  When we send teams invites to this room, the "join" button will sometimes show up for 5-10 seconds right when the meeting shows up on the trio, but then disappears after that and wont come back.  We have the same in the other room that has a poly x50 with a trio c60.  Why is this happening, and how do we get it so ALL the rooms will accept teams invites?  I have turned on the 3rd party options in the zoom admin console, and the rooms are all configured and have worked correctly for over a year now.

On a side note--and i think this may be part of the issue--i cannot get the trio devices to update from 5.9.4 to the newest firmware (7.2.xxx).  I have a ticket in with Poly about that, but im not optimistic ill get any response.

Hey all!  Anyone have Windows 10 zoom room app with a trio 8800 controller setup?  We moved from 5.9.4 to 5.13.5 on the zoom rooms app and also from 7.2.1 to 7.4.1 on the trio 8800s.  When we did that, all devices (including the Crestron display) say "cannot connect to zoom room" now.  

Went through the standard troubleshooting stuff in the documentation without resolution.  Thinking something changed from 5.9.4 to 5.13.5 that may be triggering windows firewall all the sudden?  I don't have permissions in my corp to look at logs, but beyond that anyone else run into this issue with this similar setup?  

Stumped and looking for direction... thanks!

We currently have several Zoom Rooms and are using Workspace Reservations with that.

We have a number of hot desks we want to add to the Workspace Reservation system.  It's a BYOD situation where the staff will bring their own laptop and do their work there and will not be using any zoom products from that location. 

I've set up workspaces as "Reservation Only Room" that are not associated with any device but when reserving the system prompts Require Meeting Passcode.  Additionally, on the dashboard, it shows as critical health with zoom room being offline. 

I'm probably missing a key concept here.  We don't need the staff to "check into" the spot just reserve it for use,.

Good morning, hoping that you are wonderful.

I have a polycom realpresence group 300 team, this team used it for video conferences with Zoom.
From my Polycom equipment I set the following IPS:

149.137.68.253 (Mexico)
162.255.37.11 (US West)
162.255.36.11 (US East)

Followed by the Meeting ID: and Passcode.

I connect to the meeting without problems, the problem comes here, after a few seconds, the participants start to freeze.

Note: The polycom team has already been updated and I still have the same problem.

Greetings and thank you very much.

Hi All, 

Wondering if anyone has seen the below issue .

We have five rooms all setup with exactly same kit and since last week are all randomly showing "lines through both camera" this is sporadic but can last for a couple of mins when it happens . All five rooms are showing same issues since return from Christmas break ... these five rooms have had no issues since installed 8 months ago . 

Dell laptop running ZOOM Rooms (latest room firmware)

Logitech Brio as room camera

Logitech Rally Plus kit with Rally cam as presenter view 

All Logitech firmwares have been upgraded also to latest . 

Any help or similiar issues would be greatly received 1

We use Yealink desk phones that are integrated with our Zoom Phone subscription. We are beginning to implement Zoom Workspaces for remote users to reserve cubicles when they are in the office.

If a hoteling employee checks into a Zoom Workspace, is there a way to automatically log them into the zoom desk phone at the hotel desk?

Currently, we have hot desking enabled and the employee has to manually log into the desk phone in their Zoom Workspace. We are trying to reduce friction and improve the user experience by logging a user into the desk phone when they scan the QR code at the desk or choose "check in" for their desk reservation within the Zoom mobile app.

Hello Zoom Team 🙂 

I have activated the Support Interoperability for Zoom Rooms on our environment and after app update the icons for teams and Webex automatically showed up on the screen but... every time i enter a teams ID on Zoom it stays on loop and never joins the teams meeting... any extra steps to take on Teams side? 

thanks in advance for all the help

Hi,

I used to see contact list on iPad Zoom Controller and I could simply scroll through and invite people to join a meeting. However since couple of weeks, it does not show contacts list anymore until I search for the contact. This is very unconvinient, since I have to type contact name everytime I want to invite one to the meeting.

Any ideas?

Thanks,

Damjan