Hi,

I'm facing an app hanging issue after any third-party call from my Zoom room.  Like I have access to call teams from my Zoom room but after the teams call disconnects the device is going to hang. without restart the zoom room app not working.  Please guide me on how we can resolve the issue. 

PFA image.

Hi I am unable to join a Zoom Room w/ Neat Bar Pro + Neat Pad.   Controller is on 5.11.1 (1394) and Neat Bar is on 5.11.0 (1553).  Keep getting prompt about unable to join because some devices need to be upgraded.  Both devices are fully updated. Can someone help?

We have a Zoom Room running on a Crestron flex, with a Crestron controller and room scheduler attached to the Zoom Room. We have noticed that the time displayed on the scheduling display is off by a few hours, but the time shown within the Zoom Room is correct. I did not see anywhere to update the time on the scheduler's config. Has anyone else ran into this same issue? Thank you!

Hello all!

I have some Digital Signages around there and all of those have a Desktop PC running windows and zoom room controller installed to have digital signage content.

But i would like to remove all of those desktop pcs and use a Smart TV with android Enbarched, or a stickpc or minipc with adorind enabarched too.

Question is: is it possible to install zoom room controller on a smart tv with adroid? or on a stickpc adroid? Do you have some already approved?

Hi everybody,

i got a Polycom System with a x50 (3.14.2-378005) system and a controller TC8 (4.0.0-210907). Both systems are up to date regarding the Polycom part.

The controller is running Zoom 5.13.10 (1832) but the x50 is still running 5.13.6 (2489) and won't update. When I click "update app", Zoom MDM is telling me, that the update is in progress, but it never finishes. It states "Upgrading to 5.13.10.2631" and thats it. Does anyone got a hint for me where to push it a bit?

For the past few months, my colleagues and I have had an issue when sharing our screens during breakout rooms. The countdown timer will pause and only resumes if we stop screen share. This wasn't an issue in the past. Is there anything that we could do to correct this?

Hello I have a Zoom Room that is running on a Lenovo ThinkSmart Core with a Logitech Tap as the controller and a Logitech Swytch. Zoom is version 5.14.5

When you connect the Swytch for BYOD you receive the message "Switch to BYOD Passthrough?" In BYOD mode, Zoom Rooms cannot be used normally. With an option to cancel and switch.

If you tap on 'switch' it will correctly turn into BYOD mode and function as expected. The panel disables a message that it is in BYOD mode now.

I checked the admin portal and the 'BYOD Connection Prompt toggle ' was enabled. I am trying to avoid having this message appear so the user does not have to interact with the touch panel to utilize BYOD.

I clicked on the toggle to disable the 'BYOD Connection Prompt' and the message does not appear but is replaced by a tiny BYOD icon in the bottom right of the panel. You still have to tap on that icon to allow the device to switch over into BYOD mode.

My question is there a way to disable both the pop-up and icon? so the user can just plug in and start using BYOD without any other interactions?

I have the exact same software and hardware in another room and when you plug in, the Zoom room flashes for a moment and BYOD kicks in. Instead of stating it's in a BYOD mode it still shows the normal Zoom room controls. There is no prompt or icon and BYOD just works without any other interaction.

I see from the zoom release notes for December that now when admin's disable the toggle it will make that icon appear in the bottom. Trying to determine if this is now expected behavior, is there no way to truly disable this prompt anymore? Also why it doesn't do it in another room.

Greetings,

I am pretty surprised that this was asked for two years ago in the developer's forum and the only 'solution' I've seen so far is a guy who wrote his own app using the Zoom Rooms Controller (ZRC) API because he couldn't link to the ZRC app.

All I want to do is have the app for my control system 'call' the ZRC app.  I do this for lots of other apps now: thermostat apps, music streaming apps, lighting control apps, garage door control apps, etc.  You can also do this for plenty of native Apple apps, like music:// to go to what used to be called iTunes. 

The regular Zoom app has this iOS URL (zoomus://) as seen here:

https://marketplace.zoom.us/docs/sdk/native-sdks/additional-tips/launch-zoom-client-from-your-app  

I want an iOS URL to launch the Zoom Rooms Controller app because my control system already manages 4 TV lifts, pop-up microphones in a long conference table, audio levels for the in-ceiling speakers, microphone muting, camera PTZ, lighting, and other sources for the televisions.  But it's the ZRC app that's going to initiate and receive video conference calls and manage the directory.  I'd like for my control app to be able to bring users directly to the ZRC app once they're ready to make a call.  Ideally the ZRC app would offer a return link to my controller's app so that once a call is in progress the user can use my control system to manage the audio, camera and lighting.

I'm not an iOS app developer, but from my understanding this is a simple declaration in the app, with another simple specification to permit returning to the calling app.  I tried to get some traction in the developer forum because I thought that was the right place, but they directed me here.

https://devforum.zoom.us/t/zoom-rooms-controller-url-schema/2986 

Thanks for any help or insight you could offer.  I am not the only one looking for this, and it baffles me that there is a link to the regular Zoom app, but not to ZRC.   Are the development teams for those two apps that isolated?

Trying to setup a Zoom Room Device with a Room Calender Resource in Exchange online.

Instruction says – create service account with license and permission to the resource account (room):

• Before you can add a calendar service for Zoom Rooms, an Office 365 administrator must create a dedicated service account user in Office 365 for the integration, create or locate a calendar resource for each Zoom Room, and then configure the dedicated service account user and the calendar resources for either impersonation or delegate access
• service account user must be a licensed user in Office 365 with a mailbox

But why the service account, why not use the resource account directly? Not sure what I am missing.