Hi

Weve been delving into a range of rooms that are appearing as 'Offline'. These are mainly Scheduling Only rooms so 1 device.

The Room itself shows as offline but if we move to the device tab it shows the device as online...its accessible remotely and working fine....Theres nothing under the room properties that appear incorrect but the room remains offline...any ideas why ?

While in an online meeting and taking notes, I take the window off of fullscreen so that I can have my word processor beside the Zoom meeting window. However, the Zoom window puts the shared screen and speaker in side-by-side placement, leaving lots of space above and below. If there was an option for the windows to be above-and-below instead, then they would be much more viewable. Is this option able to be implemented?

We are in between vendors, and I need a Zoom room license.  The vendor sorting is not going to happen for a few weeks.  I want to temporarily inactivate one of my existing low-use rooms and use that license for a new room in another state that mgmt wants active now. 

Is there an easy way to swap Zoom room licenses?

Or, should I

1> Delete the room

2> Use the license for the new room

3> re-construct the room when my partner relationships are sorted and I can buy from Zoom again.

Thank you

Spackle

Hello, 

I am new to using the JSON files in Zoom rooms and am trying to see how easily it would be to control a networked HDMI switcher, in this case Crestron because I have one available. 

I understand setting the adapter to generic and the IP address accordingly, but looking past that on what to do after wards. 

any help would be great. 

thanks!

-Zach

Our instructors want to use their personal accounts and meetings they schedule with their personal accounts in classrooms with Zoom Rooms. What is the best way to do this? The instructors already have meetings scheduled and students invited to class lectures with their personal accounts but now only Zoom Rooms can access the speakers, cameras, and microphones in the classrooms.

I am setting up zoom workspaces for my organization. I have no idea what I'm doing or how to do it but I managed to set it up and I've added only one user. When the user opens the workspace reservation app, the desks are all greyed out and unavailable. How do I make them available? Or is there training material for this system?

I am trying to set up our zoom room controllers to use ASAM. In testing before I deploy this to all our controllers, when an iPad loses connection it goes to a help screen and has a place to exit ASAM by putting in my zoom rooms password. That's all well and good, but when I enter my password it just says it is unable to to exit ASAM and to check if my iPad is using guided access or an MDM. We use an MDM, but the MDM isn't locking the app. The only thing locking the app is toggling ASAM in the zoom rooms admin. If I have to toggle it off there, why have the exit ASAM button at all? the ASAM article only has this:

Troubleshooting

If you experience network issues, the Zoom Rooms app allows you to leave ASAM (protected by passwords) to fix the network issues.

So no help basically, other than to confirm that my password should let me exit ASAM without turning it off for the whole room. I have confirmed that my password works when changing settings in the app, as well as confirming that a wrong password gives a 'wrong password' error as opposed to the message about 'unable to exit ASAM'.

Device is a 1st generation iPad pro using 16.3.1

Controller Version is 5.14.0 (1371)

Zoom Rooms Version is 5.12.7 (2172)

Any help would be greatly appreciated.