Hello All,

     We are a medical practice using Zoom for  telehealth appointments. Zoom is not reassigning the host to another person.  The clinician then cannot move on to the next Zoom meeting without ending the current meeting. How to fix this?  Thanks.

Ellen

We have a Samsung tablet running the Zoom Room controller and are able to invite the Room to the meeting.

If the Zoom Room is in attendance of the meeting via the app, it appears the Room is not able to "share screen". i.e. its own items from the tablet storage.

Is it possible to to have the Zoom Room controller tablet attend the meeting via the installed browser?

Why do I ask? 

We have a day long event with presenters running a relay through the physical meeting room.

We have a cumulative presentation which would allow the speakers to simply walk in begin, speak, exit.

(Goal is to eliminate connection time, oh wait what slide are we on, disconnection/connection time.)

What I see in my mind:

• tablet with Zoom Room controller off, not engaged
• on the tablet, Browser joins the Zoom via the link included in the calendar to the room
• (would the Zoom app need to be installed)
• Browser is now able to share slides from tablet and be "home base" for presenters as they relay through the physical meeting space.

What am I missing? Is the room tablet attending the meeting able to share screen of contents housed on the tablet?

Hi,

I'm facing an app hanging issue after any third-party call from my Zoom room.  Like I have access to call teams from my Zoom room but after the teams call disconnects the device is going to hang. without restart the zoom room app not working.  Please guide me on how we can resolve the issue. 

PFA image.

Hi I am unable to join a Zoom Room w/ Neat Bar Pro + Neat Pad.   Controller is on 5.11.1 (1394) and Neat Bar is on 5.11.0 (1553).  Keep getting prompt about unable to join because some devices need to be upgraded.  Both devices are fully updated. Can someone help?

We have a Zoom Room running on a Crestron flex, with a Crestron controller and room scheduler attached to the Zoom Room. We have noticed that the time displayed on the scheduling display is off by a few hours, but the time shown within the Zoom Room is correct. I did not see anywhere to update the time on the scheduler's config. Has anyone else ran into this same issue? Thank you!

Hello all!

I have some Digital Signages around there and all of those have a Desktop PC running windows and zoom room controller installed to have digital signage content.

But i would like to remove all of those desktop pcs and use a Smart TV with android Enbarched, or a stickpc or minipc with adorind enabarched too.

Question is: is it possible to install zoom room controller on a smart tv with adroid? or on a stickpc adroid? Do you have some already approved?

Hi everybody,

i got a Polycom System with a x50 (3.14.2-378005) system and a controller TC8 (4.0.0-210907). Both systems are up to date regarding the Polycom part.

The controller is running Zoom 5.13.10 (1832) but the x50 is still running 5.13.6 (2489) and won't update. When I click "update app", Zoom MDM is telling me, that the update is in progress, but it never finishes. It states "Upgrading to 5.13.10.2631" and thats it. Does anyone got a hint for me where to push it a bit?

For the past few months, my colleagues and I have had an issue when sharing our screens during breakout rooms. The countdown timer will pause and only resumes if we stop screen share. This wasn't an issue in the past. Is there anything that we could do to correct this?

Hello I have a Zoom Room that is running on a Lenovo ThinkSmart Core with a Logitech Tap as the controller and a Logitech Swytch. Zoom is version 5.14.5

When you connect the Swytch for BYOD you receive the message "Switch to BYOD Passthrough?" In BYOD mode, Zoom Rooms cannot be used normally. With an option to cancel and switch.

If you tap on 'switch' it will correctly turn into BYOD mode and function as expected. The panel disables a message that it is in BYOD mode now.

I checked the admin portal and the 'BYOD Connection Prompt toggle ' was enabled. I am trying to avoid having this message appear so the user does not have to interact with the touch panel to utilize BYOD.

I clicked on the toggle to disable the 'BYOD Connection Prompt' and the message does not appear but is replaced by a tiny BYOD icon in the bottom right of the panel. You still have to tap on that icon to allow the device to switch over into BYOD mode.

My question is there a way to disable both the pop-up and icon? so the user can just plug in and start using BYOD without any other interactions?

I have the exact same software and hardware in another room and when you plug in, the Zoom room flashes for a moment and BYOD kicks in. Instead of stating it's in a BYOD mode it still shows the normal Zoom room controls. There is no prompt or icon and BYOD just works without any other interaction.

I see from the zoom release notes for December that now when admin's disable the toggle it will make that icon appear in the bottom. Trying to determine if this is now expected behavior, is there no way to truly disable this prompt anymore? Also why it doesn't do it in another room.