Hi all, 

We have a Zoom Room that is functioning normally on a PC imaged with a dedicated Windows kiosk (Win 10). 

The in-room controller is a Crestron TS-1070 and works normally in all aspects except it does not list upcoming meetings. It is currently operating on Zoom Rooms v5.16.5 (2354).

When I check the virtual controller on the Zoom Rooms admin portal, I can see upcoming meetings listed as expected. This was replicated with an iPad using the Zoom Rooms controller app. 

It appears for some reason, the dedicated hardware controller just won't touch the M365 calendar resource.

Has anyone else experienced this issue before?

TIA for any insight,

Immy

I have the following code for a SONY Projector in the device profile but need the command for a Panasonic Projector.

"id": "sony_projector",
"name": "Sony Projector",
"methods": [
{
"id": "power",
"name": "Power",
"command": "\\x02\\x0A\\x53\\x4F\\x4E\\x59\\x00\\x01\\x30\\x02\\x00\\x0%",

Hello,

When I arrived in the morning, I found my room displaying the following error message: "log.zoom.us FG200E4Q17903857 error code 6." I couldn't find any explanation for this error. I discovered some updates for the room version, and upon checking the device, I realized it was working in 32-bit. I upgraded it to 64-bit, and when I tested it on my personal PC, the error message did not appear. Can someone explain what this error is?

Thank you.

Is there a way that I can place my participant's window at the top of the screen instead of side-to-side or at the bottom? Most people's video cams are located at the top of their monitor. By placing my customer's window at the top of the screen near the video cam, eye-to-eye contact is maintained and appears more realistic. Nothing worse than a salesperson not looking you in the eye when talking to you. If I am looking at them at the bottom of the screen while talking to them, it appears as though I'm not looking at them at all. 

Any thoughts???

We have a problem with zoom in one of our meeting rooms - the screen itself is showing many more raised hands in the meeting than on a different users screen. If you look at the attached pictures of what was shown on a laptop compared to one of our Zoom rooms as what is shown on the laptop is the correct one.

Please can you let us know why this is happening

Do I need to use a dedicated Service account to access a calendar from M365 in Zoom Room Resource?

So I get this when I try and Authorize with my Azure admin account. 

The requested failed. The account does not have permission to impersonate the requested user.  

How do I choose a different account for it to access? 

Setting up Zoom Rooms with Office 365 - Zoom Support

I have been following the documentation here on setting up auto answering groups - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067948#collapseiOSAndroid

As a user, I can log into my zoom client and view my contact list and add people to my auto answer group. However, we want to enable this for our zoom rooms, so that they auto answer when a call comes from specific emails. I have enabled the permission on the zoom room to allow it have an auto answer group, however on the room controller, where I view the rooms contact list there is no option displayed to add people into its auto answer group. 

Is there any other way as an admin that I can set up this functionaility?

Welcome! 👋

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About Me

I’m Tom, a small town midwesterner that tends to put ranch on everything.  I have a background in AV and Acoustics.  You will see me (and other team members) all throughout this forum!  Please feel free to reach out!