As I am updating hardware across our Zoom rooms, i am noticing its hit or miss with Crestron devices connecting to ZDM. I can have a site where 8 out of 10 connect, with the remaining 2 not connecting. This after updating firmware and rebooting. I just finished a site with 26 schedulers and non will connect. And the site has a controller that previously connected to ZDM. Crestron really did not have an answer for me. 

We're setting up a new room where the projector should be turned on or off from the touch panel, but if the device profile uses a public IP (i.e.: not a RFC1918 one) after a few seconds the error "Public IP is forbidden" appears. This does not happen in a similar setup in a different university (same company and hardware).

What could be causing this? Our Zoom "super admin" says there are no options allowing or forbidding public IPs for Room Devices. Are there special firewall rules to use (external to internal; we have no restriction on that LAN for outgoing connections)?

Thanks for your help.

Luca Polo - University of Padua - Italy

Hello,

It would be good to have some integration with ServiceNow to allow users to open a ticket directly from the Zoom Room controller. We could have some pre-define fields that users can select to open a ticket + a text field that user can describe the issue. Then, an automation of ServiceNow side can be done via webhook to dispatch ticket to proper team based on item selected by the user.

Hello,

It would be nice if it's possible to change the police of the characters displayed on Zoom Rooms.

For example, if we want to use a company police with certain color codes.

Also, able to allow the police change on scheduling display for room name because we might have room name long enough that it doesn't look good on the scheduling display.

Best regards,

Hello everyone,

I work at a company that has 12 meeting rooms. Each meeting room has a Windows TV and a Tablet. With the Tablet, I can manage the room and start a new meeting with a button. Every room has a display name. For instance, the name of the first room is "ZION 1". Also, when I start a new meeting from the Tablet, I can see the host. In all the rooms, the host is "ZION x", where x is the number of the room.

However, I have encountered a problem with one room. One of the rooms shows the name of my manager and sends an email to my manager, which it should not do.

As an admin in the Zoom portal, I need help with this issue.

Thanks, and have a good day.

Hi all, 

We have a Zoom Room that is functioning normally on a PC imaged with a dedicated Windows kiosk (Win 10). 

The in-room controller is a Crestron TS-1070 and works normally in all aspects except it does not list upcoming meetings. It is currently operating on Zoom Rooms v5.16.5 (2354).

When I check the virtual controller on the Zoom Rooms admin portal, I can see upcoming meetings listed as expected. This was replicated with an iPad using the Zoom Rooms controller app. 

It appears for some reason, the dedicated hardware controller just won't touch the M365 calendar resource.

Has anyone else experienced this issue before?

TIA for any insight,

Immy

I have the following code for a SONY Projector in the device profile but need the command for a Panasonic Projector.

"id": "sony_projector",
"name": "Sony Projector",
"methods": [
{
"id": "power",
"name": "Power",
"command": "\\x02\\x0A\\x53\\x4F\\x4E\\x59\\x00\\x01\\x30\\x02\\x00\\x0%",