I was looking at the Intelligent Director documentations and it states that it is not supported in Texas, Illinois and Washington (from https://support.zoom.us/hc/en-us/articles/16688057186061-Getting-started-with-Intelligent-Director#:%7E:text=Intelligent%20Director%20uses%20Zoom%27s%20software,streams%20displayed%20in%20the%20meeting)

Zoom features are not available in all locations. Due to a variety of factors and considerations, Zoom Rooms located in Illinois, Texas, and Washington are unable to use Intelligent Director. Zoom Rooms from these states can still participate in meetings that are using the feature.

Seems odd to me and was wondering if anyone knew why?  Thanks

I am enrolled in Zoom One.

I created a virtual background for my room.  The virtual background is green checked as my default on the Settings page HOWEVER, it does not load onto my screen when I try to apply it. I can only apply the canned backgrounds from the App on the screen.

As well, the Blur function elicits an error message when I hit the blur  button as well.

Please assist.  Thanks.

Dan

Hi All, today we updated our system (thanks to community help) so that it has the most current version of CollabOS and the app.  The RoomMate went from 1.7.433 to 1.8.576.  We're running a RoomMate, Rally, IP Tap, Swytch conifguration.  Once the update was complete and the system restarted, the Webex join button appeared on my IP Tap room controller.  However, I also previously had the boxes checked so that the Microsoft Teams and Google Meet buttons should also appear there.  I've tried unchecking the boxes, resetting, then checking the boxes and resetting, but that did not work.  Am I missing something?  We use Zoom, but we have partners that use Teams, and other partners that use Meet.  We've been making use of the Swytch to join those meetings but if we could use the full system to join with the Tap that would life much easier for us.   Thanks!

Previously, when using Zoom on our Spark Board, attendees that would call in, would display in separate windows on the spark board.  Now they display in one single window and the more attendees, the smaller they are in the single window.  On Windows PCs, they display in separate windows. 

Is there a way for me to set attendees to again display in separate windows on the Spark board? 

Are there any plans for extended camera controls to be available on the zoom room controller?  Brightness/White Balance/Focus would be great to have, instead of the suggested "cover the camera and then uncover so it re-adjusts" which looks very hacky when it comes to a presentation...

Using Logitech hardware (rally bar, rally cam), they have their own adjustment software, but since it runs on the system, it's inaccessible while the zoom room app is running and so useless in this case.  it'd be great if we could have that level of control in the controller

I followed the instructions of both our AV team and the Zoom site, but the content I added to the default list isn’t updating or displaying on the screens. I uploaded my images, added to the list, made sure it was enabled, then saved. However I asked a colleague in one of the offices (I’m a remote worker) to check and they said the two new images I added are not in the carousel. Is there a way to refresh or reset the players? 

Hello,

We are facing an strange issue, we have a list of EXCHANGE Room mailbox that were created, and implemented with Zoom Room. 
We have made a modification on the email address. 
Now when we try on the Zoom Room profile to add external Calendar and select the new address and save it, goes to another tab and come back, the profile is not updated. When we do the same with the previous email address and save it, the profile stay and working.

Who can we make it for the new address ?

I use a DTEN me and can pair easily with my work account.   It works great.

I also have 2 personal accounts - one free account and one pro account.

I do not see a way of pairing these with my laptop when I am on either of these 2 accounts.  Is there a way?

It is particularly helpful since sometimes the meeting URL are encrypted and I can't parse out the meeting ID and password?

I would think the DTEM me would show up as  zoom room on the pro account?  it worked in the past?

thank you