In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment.

Even after updating the equipment by connecting to it directly.

On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.

I work at a TV station that also operates multiple PTZ cameras for board room meetings. There is the table for the boards, a podium, and a computer desk that we often switch between while having two picture-in-picture windows at the bottom left and bottom right corners so you can see the back and forth discussions while not having to switch the cameras constantly.

We are looking into doing Zoom Rooms so we have flexibility in terms of remotely covering the meetings, however we were told by the person looking to install the new setup that Zoom Rooms do not support picture-in-picture the way we do it now, but I understand that Zoom does updates to their software.

Is there native support for having picture-in-picture with Zoom Rooms the way I described? Otherwise, is there any third party software like a plug-in of some sort available that would support that kind of picture-in-picture?

How can I display two people in each of the three windows in the Smart Gallery, for a total of six participants?
Is it possible to display two people at a time?
It used to show 2 people equally, but since October when the smart speaker feature was added, the default display has changed.
I looked for the setting but could not find it.

When I used it for a panel discussion with board members, the board members were shown the smallest and I lost credibility.

If anyone knows what is going on, please let me know.

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Hi, I hope some can help me.

I am trying to sign in to zoom room controller that I installed on to the CP965 using a configuration file found here: https://zoom.us/client/latest/zrc.apk

When I run the app it take me to a sign in screen with options to sign in using, email, SSO, google or facebook. However I am told by our admins that I need to sign in using an activation code which they have given me. The activation code has worked on the Zoom Rooms app installed on windows micro desktop and is shows me the the room the activation code refers to. But I just can find how I use the activation code through the ZRC app on the CP965.

I have already update the firmware with the certified custom firmware found here: https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_746bf277-ad09-4ebc-88f5-b1f76b859b9a

Some of the support articles I found on Zoom support also suggest that you can sign in using an activation code but again I cant fine this option. 

What am i doing wrong?

With the addition of Zoom AI Companion button to ipad ZR interface, the Participants button has been shifted over to the 2nd page (behind . . . More button) - that's a fairly important button/indicator to have visible on the main page. Can that please be moved back to the first page? Maybe it can be swapped with the Security or AI Companion buttons. Those aren't really used much and I think could go on the 2nd page instead of Participants.