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Dear Team,
We have a integration of Extron/Poly TC8/G7500 device with Zoom Platform, recently we updated the OS/ Firmware version (6.1.0 to 6.2.6) of Poly devices in Zoom admin portal, after upgradation Room control option (Extron Control) had disappeared from zoom home page of TC8.Now is any way we can downgrade it.??
With Regards,
Vikas
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In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment. Even after updating the equipment by connecting to it directly. On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.
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I work at a TV station that also operates multiple PTZ cameras for board room meetings. There is the table for the boards, a podium, and a computer desk that we often switch between while having two picture-in-picture windows at the bottom left and bottom right corners so you can see the back and forth discussions while not having to switch the cameras constantly. We are looking into doing Zoom Rooms so we have flexibility in terms of remotely covering the meetings, however we were told by the person looking to install the new setup that Zoom Rooms do not support picture-in-picture the way we do it now, but I understand that Zoom does updates to their software. Is there native support for having picture-in-picture with Zoom Rooms the way I described? Otherwise, is there any third party software like a plug-in of some sort available that would support that kind of picture-in-picture?
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Hi Zoom community,
I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?
has anyone else seen this? If I click on Retry, the devices all work fine for a minute, and I can turn the displays on and off. Within a few minutes, the connection errors return. Retry always fixes the problem for a few minutes. The NEC projectors are not affected.
In two different zoom rooms with NEC displays, the displays have started failing to turn on and off for meetings. When I go into manual Room Controls at the iPad or virtually in a browser, it looks like this:
In both rooms, the displays, projector, and Zoom PC are on their own dedicated room AV switch. No display firmware has been changed. This room has been working well for 3 years, and the room profile has been unchanged for almost two years.
I've opened a ticket, but as usual, it's hard to get past the "have you tried power cycling" stage.
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Hello, Recently we setup a new office that has Fire TV Omni's and Logitech C920 webcams (As per recommended by amazon for compatibility to the TV's). We have the Zoom app on the TV's but when going into a meeting or test meeting, the camera or microphones are not picked up. In the settings, it shows the camera seen as an external camera but there is no video feed and the camera itself does not have the light on as it normally would when the video is being seen. We allow all permissions that it prompts for. Went into the Application settings and allowed Zoom to view and use the camera and microphone, nothing has worked. The turn camera on or off is grayed out. Amazon states it is an issue with the Zoom app and to contact zoom support.
We have tried mix and matching cameras, uninstalling and reinstalling the zoom app.
The camera and microphone works in other apps, just not zoom.
Any suggestions or modifications to the app I can make, so this works?
Thank you in advance!
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Hi everyone, I am new to Zoom rooms and I need some help. We have a zoom room with an ipad controller. If I want my team to join in I have to add them. Can I rather create a recurring meeting and everyone can join automatically? Will that not be better? Any other suggestions? Thanks Theresa
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Hello,
I am trying to find out if there is a way for co-hosts to set others in the meeting as co-hosts.
Thanks for the support!
How to delete @zoomroom (using a personal device) which is not visible in room management but showing in companion mode to pair with.
Attached is the screenshot for reference highlighted in red
