Howdy - we just got some Neat Bar devices to use as Zoom Rooms and they're behaving a bit odd. Neat thinks this is an issue either on the zoom end or with account setup. 

Here's the order of operations:

1. Someone creates a new meeting (on google calendar) and adds the Zoom Room resource. They attach Zoom meeting info
2. Someone walks into the room and joins the meeting on the touchpad - all works well
3. They open their laptop and launch the zoom app, then hit share
4. Zoom App correctly detects that they're in a zoom room via proximity sharing, but prompts for the meeting passcode. Entering the meeting passcode allows the connection to succeed.

To be clear, it doesn't ask for the sharing key - it wants the meeting passcode. In theory since our users are all logged into our Zoom domain, it shouldn't prompt for anything - sharing should "just work". That's how it's always worked for us in the past with Zoom rooms.

Anyone seen this before? Ideas about what might be causing that? 

Hey, I'm a technician at South Central College. We've been implementing zoom rooms in our classrooms and a couple of meeting rooms. We've been using the Elo 10" touchscreens for the classrooms, and everything has worked great. The only issue we have is whenever you try to join a zoom meeting using the Elo touch screen zoom room controller, it lets you type in the Meeting ID, but if there's a passcode, it doesn't pull up a keyboard/ keypad to type in the passcode. Wondering if the zoom community have any thoughts or input on that.

I have setup a Neat Bar Pro and a Neat Pad. Then I moved it to another site to set it up in a conference room. The Neat Bar Pro comes up find and I can control it through the web controller only.  When I tried to enter the activation code or pairing code on the Neat Pad I get an error, "Zoom Rooms can't verify the connection. You may have used the wrong account/site to sign in. Sign out or try again.  I signed out and tried multiple times with no luck.  Is this a firewall issue?

I'm working to set up closed captioning for use in rooms, and my understanding is the only way to accomplish this is through the use of an API. Has anyone used this functionality before, and if so, have any recommendations on vendors to use for this integration? Thank you in advance for your insight!