Hello, we're having a very frustrating issue with our Zoom Rooms. We have Logitech Tap VU0053's, mini PC's and either Logitech MeetUps or Logitech Rally's (MeetUp seems the worst affected) cameras. Every time a Zoom call starts, it can take up to 30 seconds for the Zoom Room (Logitech) camera to appear. You'll hear the audio, and once connected there's no delay.

We've tried moving and changing practically every variable without success. I can't think what else it can be. The only things I can think of are:

A couple of the Logitech Tap's have issues

A couple of the Logitech camera's have issues

There's some bizarre inconsistent network issue

Please help us out, it's been driving a team of 4 crazy for a week! Has anyone seen something similar?

Thanks

I have a user with three cameras in a boardroom in Multi-Camera mode.   Two shoot either side of the table, the third is a speaker tracker set to be the primary camera.  They want to change the layout so the far end sees left, center, right rather than center (primary) left right.  Any ideas on how to set this as a default layout?

Hi,

We have a problem with ours HDX7000 polycom system and polycom X30 in "polycom mode" using zoom H.323 slot (I have licencing).

After a call, the call ended after 29 minutes and 58 seconds (0900003d/ZoomRC/5.9.8295).

Every try is ending with the same behaviour even if i have enough h.323 slot on my account

Any Idea ?

Howdy - we just got some Neat Bar devices to use as Zoom Rooms and they're behaving a bit odd. Neat thinks this is an issue either on the zoom end or with account setup. 

Here's the order of operations:

1. Someone creates a new meeting (on google calendar) and adds the Zoom Room resource. They attach Zoom meeting info
2. Someone walks into the room and joins the meeting on the touchpad - all works well
3. They open their laptop and launch the zoom app, then hit share
4. Zoom App correctly detects that they're in a zoom room via proximity sharing, but prompts for the meeting passcode. Entering the meeting passcode allows the connection to succeed.

To be clear, it doesn't ask for the sharing key - it wants the meeting passcode. In theory since our users are all logged into our Zoom domain, it shouldn't prompt for anything - sharing should "just work". That's how it's always worked for us in the past with Zoom rooms.

Anyone seen this before? Ideas about what might be causing that? 

Hey, I'm a technician at South Central College. We've been implementing zoom rooms in our classrooms and a couple of meeting rooms. We've been using the Elo 10" touchscreens for the classrooms, and everything has worked great. The only issue we have is whenever you try to join a zoom meeting using the Elo touch screen zoom room controller, it lets you type in the Meeting ID, but if there's a passcode, it doesn't pull up a keyboard/ keypad to type in the passcode. Wondering if the zoom community have any thoughts or input on that.

I have setup a Neat Bar Pro and a Neat Pad. Then I moved it to another site to set it up in a conference room. The Neat Bar Pro comes up find and I can control it through the web controller only.  When I tried to enter the activation code or pairing code on the Neat Pad I get an error, "Zoom Rooms can't verify the connection. You may have used the wrong account/site to sign in. Sign out or try again.  I signed out and tried multiple times with no luck.  Is this a firewall issue?