I bought a new computer and updated it to Windows 11. It works fine for listening to music and making calls online. However, with Zoom, I can hear the other person's voice, but I can't hear what they're saying. I have the noise canceling turned down, and the speaker settings are not up to snuff. What should I do? I can hear with Bluetooth earphones, but wired earphones and the built-in speaker make for a perfect meeting experience.

Hello. It is required per California Code that all conference rooms with audio/video be equipped with an assistive listening system. I have a small, simple conference room with one screen, running a Zoom Rooms appliance (say, a Neat Bar or a Logitech Rally Bar).  I need this appliance to give me an aux audio output (e.g. 3.5mm jack) that contains the call audio that I can feed into the audio input of my assistive listening transmitter.

1. So far I haven't found any all-in-one Zoom Appliance that has an aux audio out - do you know of any out there?
2. If I were to use a dedicated computer (Logitech Roommate, Intel NUC, ...), would Zoom Rooms let me output call audio to two peripherals at the same time (1. USB audio peripheral for the room (a sound bar for instance), and 2. the front audio jack connected to assistive listening transmitter) ?
3. Is my only choice to use an audio splitter after the selected audio output? This seems messy.

I hope this makes sense. Thanks so much!

Léo.

Our small church has been using Zoom Rooms for hybrid worship services for several years. It has been a wonderful way for home-bound and remote members to stay connected, and we appreciate the two-way interaction that Zoom offers compared to streaming alternatives.

Unfortunately, the experience has declined over time. My primary concern is audio quality:

• We use multiple inexpensive USB microphones (including those built into webcams). In past versions of Zoom Rooms, audio was good and worked reliably. But recent changes to noise suppression and echo cancellation have made the sound consistently worse. It is now difficult to achieve good audio. (We do have a direct analog connection from the church sound system, which works well — but only when the speaker is at the pulpit mic.) Please consider fixing the USB audio issues, even if that means reverting to an earlier implementation.

And while I am complaining, other issues we’ve noticed:

• Microphone selection requires too many steps. On the tablet UI, changing the mic now takes four taps (More → Settings → Microphone → choose mic). Could the microphone control be made a first-class button, similar to the camera button?
• Mirrored video in the local view. A recent update forces local camera views to be mirrored, with no option to disable it. Previously, the non-mirrored view was better suited to our use. Please restore the ability to choose.

We continue to value Zoom Rooms and want to keep using it. But these changes have made it harder to deliver a high-quality hybrid service experience.

I’d like to share a suggestion regarding the “Allow all users to remotely check in/out through their Zoom account” setting.

Currently, this option is only available at the Workspaces level, but we believe it would be much more flexible if it could also be configured at the Floor level. This would allow administrators to tailor the check-in experience based on the needs of each floor — for example, enabling QR code-only check-in on one floor, and allowing both app and QR code check-in on another.

Right now, the setup feels a bit rigid, and adding this option to the Floor settings would greatly improve usability and adaptability across different office layouts and workflows.

We hope the development team can consider this enhancement in future updates. 

im having issue with logitech zoom roommate kit using room control page with JSON file.

i set the icons that fits the functionality and all of the icons are turning into arrow icon once in a while. that get fixed if i reboot the system or leave it for long time then it fixes itself. 

im not sure what is triggering that and end user getting confusion by all of the icons are turning into arrow and they dont know what they are pressing in the room control page. 

have anyone experience that and know how to fix the issue?

In the last two weeks -- there's been reports from some of our clients where their Zoom Room controller is showing that the Room Controls cannot connect to the Zoom Room appliance PC. A "Retry" button shows but pressing it will not reconnect the device.

Multiple conference rooms are affected by this issue currently.

All affected rooms are running Android-based Zoom Room controllers and Windows PCs as the Zoom Room appliance. They are on the latest 6.5.5 version, and I noticed there was a note that said the following:

Resolved an issue that prevented third party room controls from working correctly. Android Controller

The simplest way that fixed all rooms' (the three of them in this case) Room Controls on the Zoom Room Controller was simply restarting the Zoom Room app on the Windows PC (exiting and re-launching the app).

We're monitoring the situation still - but is it likely the patch isn't fully applied, or is there an additional step we're missing? Does TCP port 9090 have any particular ties to the NRC feature?

I'll post more details as we're monitoring this still and it's a very new case.

I would like to have ability to enable Room Controls, both native and third-party, but with the additional option of choosing which is displayed on the Zoom Rooms Controller. Additionally I would also like the option to completely disable the Room Controls button from the touch panel UI, whilst keeping the functionality the Native Room Controls feature provides.

For the long term I would like to see Native Room Controls add more options to replace the need to use third party controls. Examples of these UI elements can be found in Extron/Crestron/Q-SYS integrations (faders, better feedback, etc).