Audio Issue/Can Hear Participant but They Cannot Hear Me

[LaurieB77]

For two days now (since ZOOM site crashed for almost an hour 11/20/24) audio isn't working. Everything is connected the same as prior to the issue and all updates have been done. Both participants have restarted their computers and assure that audio is not muted on either end. On my end, I can see and hear the participant but they cannot hear me. I've tried to connect the audio via ZOOM and that doesn't work either. It won't connect. We've resorted to calling the participant's phone and using their audio but ZOOM on a computer for visual due to needing the larger screen for presentations. Does anyone have a fix for this or know what we might still be doing wrong? Thanks in advance.

PC desktop

Web/Online ZOOM Meetings Format

[skerickson]

I've also been having the same issue, its super frustrating. No solutions still. 

[MGSR]

Hello @LaurieB77 and @skerickson,

I'm sorry for the late response. 

May I know if you are receiving any error messages while the issue is happening? 

[LaurieB77]

I tried replying to you and it disappeared. Second try:

No error messages on the computer. However, on one meeting where I could hear the other participant, and they couldn't hear me, they tried plugging their audio jack into a different port which they said, they'd never done before and they could hear us finally. Not sure if that was the solution, but I can report, when we tried to connect thru ZOOM by using the computer for visual and using a cell phone for audio, we did get an error that the passcode was incorrect, despite attempting to connect to audio a few times, making sure the passcode was typed in properly. Unsure what is causing the audio to be so unreliable.

[MGSR]

Hello @LaurieB77,

It's possible that the issue is on the receiver's end since it worked with a different port for them. We would advise testing the audio again with a different set of attendees to isolate the case. Please let us know if you need further assistance. 

[LaurieB77]

We'll try that when the opportunity presents itself. It does seem to be "fixed" with using a different port. I'll update this thread if the audio issue comes back. Thank you.

[LaurieB77]

No error messages. Just no sound. We always check to make sure no one is accidentally muted. When we've tried to connect using a phone as audio following prompts to switch the audio from the computer to using a phone, on the cell phone being used, it says the meeting passcode is invalid. So we cannot use that. I can report that one person who has done ZOOM meetings exclusively for a couple years, tried plugging in his audio cables to a different jack that he said he's never used before and that fixed it for one meeting.