vvx-d230 zoom provisioning

[Irshad]

I used Assisted provisioning URLs : https://provpp.zoom.us/api/v2/pbx/provisioning/Polycom/vvx250

 for our VVX D230 Poly Cordless Phone , but it is not registering to Zoom .

On Zoom I can see following message

“Offline Factory reset needed for provisioning”

I have reset to factory default but problem still persist.

[Eliot · Accepted solution]

your provisioning url should be for d230 not vvx250.  when you go to phones & devices>add desk phone, select model d230.

please see attached screen shots.

[Eliot · Accepted solution]

your provisioning url should be for d230 not vvx250.  when you go to phones & devices>add desk phone, select model d230.

please see attached screen shots.

[Irshad]

I will check and update , Thanks 

[Eliot]

a few poly resources for vvx d230 i found helpful

Poly VVX D230 DEC IP Phone Release Notes (polycom.com)

Getting Started (poly.com)  (vvx d230 admin guide)

Getting Started with VVX D230 DECT IP Phones (poly.com) (vvx d230 user guide)

[sachinzoom]

@Irshad Hi, Here is the Poly assisted provisioning process but you should need only the factory reset and firmware update to the zoom supported version since you have already reset a few times (https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware#h_8b9397f0-47ba...) 

D230 needs 7.1.2

https://support.zoom.us/hc/en-us/articles/360021957332

Please ensure all phone ports are open before provisioning a phone

https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#h...

Also, the D230 is a UCS device ( from Poly) so in addition go to this link from Poly

https://docs.poly.com/bundle/pdms-sp-ag-current/page/c2742577.html

 Browse to 

PDMS-SP Provisioning Trusted Hosts

Make sure All the URLs that say UCS = Y are allowed

Lastly,  all phones should be able to access ztp.polycom.com on ports 80.443

If you ensure all network ports are open, do a factory reset, firmware update as required, your phone should ZTP and you will not need the Assisted provisioning process.

Let me know how that goes.

[enielsen]

We have found the Poly D230 DECT phones to be problematic when setting up for unknown reasons. Seem to have odd issues with DHCP with the phone appearing to hold onto old IP addresses.  Check if the base station status light is blicking on/off at 1 second intervals, that means either:

- waiting for network (typically DHCP)

- registering a handset

We have had several times the issue where the phone says it has an IP address, but is not reachable from the same network. Basically fixed by multiple resets and trying different ports. We have yet to determine any particular cause or solution. 

Also, frequently the switch says there is no link with the base station which is odd as one would expect that to be up whenever the ethernet cable is plugged in and the unit is on.  

[sachinzoom]

Hi @enielsen I suggest looking at all firewall/ network ports I posted above specially the Poly ones. That may be causing inconsistencies.  Also, I recommend opening a ticket with Poly if the issues continue to occur

[enielsen]

It is definitely not a firewall issue - we don't have enough of these models and haven't run into the issue enough to be able to get a good diagnosis.  Personally I think it is the phone itself that is the cause but unless we get more and get the cycles to debug the situation, won't know for sure. I'm actually pushing to look at an alternate brand such as yealink as these d230's don't use the same templates as the wired polycoms  - I think these are actually made by someone else that Poly acquired?

[Irshad · Accepted solution]

Headset Reset

https://docs.poly.com/bundle/m-vvx-d230-ag-current/page/t-vvx-d230-ag-factory-reset-the-vvx-d230-han...

Base station Reset

https://docs.poly.com/bundle/m-vvx-d230-ag-current/page/t-vvx-d230-ag-factory-reset-the-vvx-d230-bas...

Register headset with Base Station

https://support.8x8.com/equipment-devices/phones/poly/Register%2F%2FUnregister%2F%2FReset_a_Poly_DEC...

Update Provisioning Url

Phone is registered and Working Normal.