how to set zoom phone as default caller on mac when facetime wont allow change

[christine23]

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice. How do I change the click to dial to ZoomPhone instead. I don't have admin access it is not HubSpot issue. Because if it was how is it that I am able to click to dial in Google voice. I don't have HubSpot calling. I simply need to switch the function from Google voice to ZoomPhone.

[Eliot]

hi christine23,

please see zoom support article that covers this subject.

Last Updated: April 26, 2023

The Zoom integration for HubSpot enables you to use Zoom Phone with HubSpot. The integration provides the following features:

A simple click to automatically dial a phone number within HubSpot
Manually dial a phone number
Automatically log calls to HubSpot and capture meaningful data for your organization (agents can leave notes, and more)
Access voicemails and recordings within the call logs
Enjoy the high call quality and security that are provided by Zoom
Agents can leverage additional features with the Zoom client

Prerequisites for integrating Zoom Phone with HubSpot
Zoom Phone license
Zoom Phone configured
Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
Zoom mobile app for Android or iOS: Global minimum version or higher
Admin access to Zoom and HubSpot to install/uninstall the Zoom Phone for HubSpot app

Zoom Phone HubSpot integration – Zoom Support

thanks,  eliot