We, as a company, have just ported over to Zoom phone.  We came from RingCentral.  There is a feature that RC has is called HUD and it shows the real time status of a user.  It will show what status they are in and if they are on a call, who they are on a call with.  Does Zoom or Analytics have anything like this?  We don't have the contact center.

Joe

Ok I've followed the written directions and just can NOT figure out how to fix this.  Not having live support really makes me considering going to another phone product.  Hoping someone here can help because I just can't make it right no matter how I try.  I've done everything as outlined in the directions and still can't fix it.

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Zoom Workplace has some keyboard shortcuts for phone functions, like handling calls that are incoming or in progress.  The shortcuts for making calls are few and awkward.  I found that on my macOS machine, I could use command-F to search for the name of a contact, but once it was found, the keyboard access to select a phone number and dial it is very, very awkward.  Awkward as in very easy to accidentally choose the wrong number.

I wonder whether people in this community have any suggestions for better ways to access phone features via the keyboard.  Maybe there are some other shortcuts I should use.  If not, I think I'll need to send some feature requests to Zoom support.

I've a call flow that has several inbound numbers.

I'm looking to treat one of the inbounds slightly differently.

In previous systems I've used I've been able to do a conditional check ie 'If dialled number equals x then do this'

I thought I could do something with the condition node but don't see an obvious way to do it.

I know I can split that one dialled number out and do it's own flow, but would like to avoid that if possible, also need to do it without user interaction so any sort of collect digits type thing is out as well

The other option I though about was populating a temp variable with the dialled number but don't see a way to do that either.

Thanks

Mike

I learned from support that there is no way to change the ringtone for an SMS, only for phone or meetings. Has anyone else found a workaround. According to Chap GPT, there should be a way but was not specific. 

Also, looking for the suggestions site to add this to! 

Setting up call monitoring, being noted as "assign[ing] up to 100 monitors and 100 phone users being monitored to each call monitoring group" and having a need for a higher limit than what is noted.  Let's see what we can do to help.

This is indeed noted in our resource as a current limitation.  However, we have a process for Premier(+) customers to use to submit these types of requests for our team to review for future consideration.

When my iPhone is locked, my Zoom Workplace iOS client appears offline in the Zoom for Lightning Softphone. When I unlock my iPhone, refresh my browser, the softphone then sees my iPhone again. 

When I click to call in Salesforce, I'm expecting to start the call on my iPhone, but I cannot because it sees my iPhone client as offline.

Troubleshooting Steps Taken:

1. Confirmed latest versions installed

2. Confirmed user is not in a call queue

3. Confirmed iPhone Client works when iPhone is unlocked, and does not work as soon as it is locked.

Current Settings:

• Application Versions Installed:
  • iPhone 15 Pro with iOS 17.5.1
  • Zoom Workplace for iOS 6.1.1 (16388)
  • Zoom for Lightning (2.15.1) installed in our Salesforce org
• Zoom Admin Settings
  • Phone System Management
    •  Users -> User
      
      • Call Handling: 
        • Zoom Mobile Apps: ON
        • Zoom Phone Appliance Apps: ON 
        • Zoom Desktop Apps: ON
  • Account Management
    • Account Settings
      • Zoom Phone 
        • Zoom Phone on Mobile: ON
        • Automatically Call From 3rd Party Apps: ON
• iOS Zoom Workplace Settings:
  • Notifications ON
  • Background App Refresh ON (Wi-Fi & Cellular Data)
  • Third Party Call Control
    • Zoom for Lighting -- ZP/ZM/ZW: Always
• Zoom for Lightning Settings
  • User Account Authorized