Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Outgoing Caller ID from Yealink Phone

Hello. I am trying to update the outgoing caller ID to display our main number when we call out from our Yealink Phones (T46S). Our main number has been ported from our previous phone co. I have found the setting to change the outgoing caller ID for ... Show more

Hello. I am trying to update the outgoing caller ID to display our main number when we call out from our Yealink Phones (T46S). Our main number has been ported from our previous phone co. I have found the setting to change the outgoing caller ID for the Zoom app for each user, which worked fine, but that setting does not seem to carry through to the phones. 

 

Is there a way to do this on the phones as well, or is this not possible? Even if I could add the main line to one of the soft keys so they could call out on that line, that would work -- but it only lets me add lines that are assigned to that user, and I can't assign the main number to everyone.

 

My major concern with it not showing the main number as the caller ID is that some phones are showing it as a "spam risk" since it's a Zoom number, I assume. I'm afraid people are just not going to answer our calls.

 

Thanks for any insight!


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Resolved! Zoom phone - AI Call summarization

I am using Zoom Phone. I have turned off AI Call summarization, but I still keep getting the message "this call is being summarized" before every call. I have checked every setting and I cannot get that script to turn off. People are hanging up think... Show more

I am using Zoom Phone. I have turned off AI Call summarization, but I still keep getting the message "this call is being summarized" before every call.  I have checked every setting and I cannot get that script to turn off.  People are hanging up thinking it is a robo call.  I need it off. 

 

Thanks in advance for your help! 


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Resolved! Zoom Phone

How many outgoing calls can a single zoom phone number make at once? For example, if we had a single zoom phone number, could multiple people use that number via different desktops, etc at once to dial out to different phone numbers? Is there a limit... Show more

How many outgoing calls can a single zoom phone number make at once? For example, if we had a single zoom phone number, could multiple people use that number via different desktops, etc at once to dial out to different phone numbers? Is there a limit to how many outgoing calls can go out at once?

 

 


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Resolved! Zoom phone ringing despite away status being activated

Multiple people within my team have expressed that they have received calls through Zoom even though they have deliberately marked themselves as 'away'. How do we resolve this?

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Inbound calls Caller ID

Hello!

 

Our calls are coming as "Wireless Caller" and no number. Is there a change that we need to make?

 

Or is this intentional? How do we see the number before answering the call?

 

Thank you,

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Zoom Phone plan

I added the phone plan to my existing account, but have not recieved anything further? How lond does it take for zoom to get it together once you have paid? 

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Error when trying to upload .csv file to personal contacts

I have tried everything to upload a .csv file to my personal contacts and I am unable to .  Being told to check file and upload again.  I used the sample download file provided by zoom.  Can someone help me, please?

 

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Multiple voicemails

I bought a number on Zoom and redirected the number to go straight to my main phone. But can I have it where people calling the new number receives a different voicemail than if they called my main phone directly?

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