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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Resolved! Zoom Phone - Direct Dial to Extensions

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse. So I thought I would try posting here. I've just hired my first employee into my professional services (consulting) firm. He is remote fr... Show more

Hi all - I'm a little stumped, and I am not an IT person, but I know how to follow instructions and use a mouse.  So I thought I would try posting here.

 

I've just hired my first employee into my professional services (consulting) firm.  He is remote from my main location.  For 4 months now, calls have been coming to me since I was the only employee.  I have bought a second Zoom phone license for him so he can make his own calls out for assignments.  What I would like to do is avoid having to be the phone receptionist.  Is there a way for an autoattendant to receive calls and allow an extension to be dialed?

 

My workaround is either I will be the receptionist and transfer calls over, or the new hire gets that job.  I'd rather a robot do that for me.  I just couldn't figure out how to do it.

 

Thanks -

Joe 


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Resolved! Yealink VP59 updated to 91.30.0.25 -- unable to access via IP to install License

I started following this article:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D I've searched for several days and have seen just about every resolution but none has worked yet.. I have a vp59, ... Show more

I started following this article:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062984#h_01F7BQVDSWQ2FYS1JEMKD4150D

 

I've searched for several days and have seen just about every resolution but none has worked yet..  

I have a vp59, I upgraded the firmware to 91.30.0.25.  After rebooting, I get a screen that shows the Zoom logo and "Please install License.  IP: 192.168.100.109" but that IP does not load in my browser.  I'm on the same network, same IP subnet.  I can ping the IP but the page is not loading.  I ran a port scan and find only ports 80, 5060 and 5061 responding.  Port 80 returns the 404 error shown below.  Any idea how to get to the web interface?

 

 

This site can’t be reached
192.168.100.109 refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

 

 

 

404 Not Found
nginx/1.16.1

 


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Resolved! Yealink VP59 is locked up and requesting "Please import the license"

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up. The phone boots up, tells me the firmware that I was told to install is already on the phone, and then p... Show more

I was following the instructions to convert my Yealink VP59 to a Zoom appliance and got to a point where the phone rebooted and is now locked up.  The phone boots up, tells me the firmware that I was told to install is already on the phone, and then presents me with a screen that says "Please import the license" and I cannot do anything with the phone now.  Does anyone know how to import the license that can help me?


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Resolved! Blocking phone calls during meeting

Hello using an IPhone SE, how do you block incoming phone calls from interrupting a meeting?

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Zoom Phone extension ring tone

We can change the ring tone for an extension. Our main number rings to a user's extension, by design. How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone? Show more

We can change the ring tone for an extension.  Our main number rings to a user's extension, by design.  How can one change the ring tone on the main number so that when it rings to the designated user's extension, it has a distinctive ring tone?


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Caller ID showing as a past employee

When making an outbound call, the caller ID shows as a past employee. The Outbound Caller ID in the Zoom account shows as the correct person. The old employee does not have an account in our system although it was their old name that was reassigned. 

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Resolved! add vvx 250 - can't find model number

When I try adding a Polycom VVX 250 to the device list, the model number isn't l listed under Poly in the dropdown menus.

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Resolved! Phone System Queue

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

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Contact Records - Intergration with Hubspot

Help needed...We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. Is there a way to integrate the 2 so you know who's calling?Surely I do... Show more

Help needed...

We have just started using Zoom phone and have it integrated with Hubspot for video meetings however, when someone calls us the contact information isn't displayed. 

Is there a way to integrate the 2 so you know who's calling?

Surely I don't have to manually download my contacts as csv files and upload it do I?

I have thought about Zapier too. Has anyone done this?

Cheers,

Clayton


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Zoom Phone Text Transcription of Automatic Calls

We've have difficulty pulling the text transcriptions from Automatic phone call recordings. I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to a... Show more

We've have difficulty pulling the text transcriptions from Automatic phone call recordings. 

 

I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions.

 

Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing?

 

Appreciate any guidance here.


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