Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

SMS log

On my list of sent SMS messages one of them has a ! in a red circle. What does that mean?

Thanks

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Switch Devices during phone call

I would like to be able to “Call Flip” / pick up / move a live phone call to a different device seamlessly without having to put the call on hold, navigating to “lines”, then waiting for the transfer. I have demoed Teams phone and Dialpad and they sh... Show more

I would like to be able to “Call Flip” / pick up / move a live phone call to a different device seamlessly without having to put the call on hold, navigating to “lines”, then waiting for the transfer. I have demoed Teams phone and Dialpad and they show the live calls on the app Home Screen (and the desk phone with Dialpad) that you can just tap to instantly move the call with zero effort. 

Zoom offers this functionality for meetings, so why not offer it for phone too? We use the phone system all day long and it’s far more likely I have to get up and take a phone call with me rather than moving during a video meeting. 


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Resetting Verizon branded Yealink T54W phones

We dropped our Verizon OneTalk for Zoom Workplace and I am having some issues reprovisioning the YeaLink t54W phones we got from Verizon. I can get it online and activate the webservice on the phone, and upload the package to it, but once I reboot an... Show more

We dropped our Verizon OneTalk for Zoom Workplace and I am having some issues reprovisioning the YeaLink t54W phones we got from Verizon. I can get it online and activate the webservice on the phone, and upload the package to it, but once I reboot and let it connect to the network, its reloading the old Verizon ROM. 

Tried factory resets to no avail. 
My Implementation specialist from Zoom has been very little help in this. (her schedule is at least a week out from when I try to schedule an appointment)

 

Anyone know if a process to get these phones online??


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Resolved! Poly Edge or Yealink Desk Phones

Hello All: We are setting up Zoom Phone with four physical desk phones. We are dumping older Polycom VVX series phones. So we can select from Poly Edge phones or Yealink phones. Both have all the options to fit the bill. But I wonder if Yealing has m... Show more

Hello All:

 

We are setting up Zoom Phone with four physical desk phones.

 

We are dumping older Polycom VVX series phones.  So we can select from Poly Edge phones or Yealink phones.

 

Both have all the options to fit the bill.  But I wonder if Yealing has more built-in features in the Zoom Phone environment that make them more user-friendly.

 

Thanks for any comments!


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Resolved! Zoom Phone / Hubspot Integration

Hi All, I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing? I have read mixed reviews on the app, but it is improving. I am coming to tomZoom from the Dialpad environment. That was a... Show more

Hi All,

 

I have read the documents, and connecting Zoom Phone to Hubspot CRM is straightforward. Is there anything I am missing?  

 

I have read mixed reviews on the app, but it is improving.

 

I am coming to tomZoom from the Dialpad environment.  That was also an app plug-and-play integration.


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Resolved! SMS message could not be sent

Hi. I get a "message could not be sent" when trying to send an SMS text message. Screenshot attached.

 

Any idea? Thank you.

 

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Resolved! Fail to parse number on

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a messa... Show more

The users are already under the Users & Room section but their extension numbers are incorrect, no DIDs are assigned to the user and no calling packages are assigned to the user as well. I created a CSV file and when I try to import it, I get a message "Fail to parse number on". I added the DID as '+xxxxxxxxxx but does not work. 


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Resolved! Poly Focus 2 headset remote answer hangs up the call instead of answering

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter. Would you know if there is a log to look at that would be helpful? If you have a working Poly... Show more

I cannot get the remote answer/hang-up center button on the Poly Focus 2 headset to work to answer a call. I'm using the headset with the BT700 usb Adapter.  Would you know if there is a log to look at that would be helpful?  If you have a working Poly Focus 2 could you post what your working combo is for software versions? 

if using Poly lens and what version

BT700 software version

Headset version

Zoom windows app version


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Does Zoom Phone app update the Android Phone State

I need to update some of my Android Applications to Pause processing when Zoom Phone app is in a Call. Does the Zoom Phone App update the device Phone State? Meaning: If I listen for this action android.intent.action.PHONE_STATEAnd check the Audio Se... Show more

I need to update some of my Android Applications to Pause processing when Zoom Phone app is in a Call.

 

Does the Zoom Phone App update the device Phone State?

 

Meaning:  If I listen for this action 

android.intent.action.PHONE_STATE

And check the Audio Service, will I know if Zoom is in a Call?

 

AudioManager manager = (AudioManager) context.getSystemService(Context.AUDIO_SERVICE);
                boolean isInCall = manager.getMode() == AudioManager.MODE_IN_CALL
                        || manager.getMode() == AudioManager.MODE_IN_COMMUNICATION
                        || manager.getMode() == AudioManager.MODE_RINGTONE;

  

If Zoom App does not update the Phone State within Android, is there another Broadcast INTENT that I can listen for that gives me information about the Zoom call state?

 


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Zoom phone user losing assigned DID

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any sugge... Show more

I have had to reassign a Zoom DID to a Zoom Users (Pro License) twice in the past four weeks. The DID seems to disassociate from the user. All the system parameters are the same as the other users in this group and have been double-checked. Any suggestion of why this user is dropping the assigned DID and a possible solution would be greatly appreciated.


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