Hey all,

Relatively new to IP phones here. I setting several Cisco 8865's for our small office for use with Zoom Phone. I purchased a few refurbished models, all of which have 2015 firmware (the old blue interface). When following Zoom's provisioning guide, it instructed me to provision the phone via the local IP web interface.

The interface did not match any of the documentation, and there was no admin settings section. I attempted to update the firmware to the current version via tftp on tftpd32 thinking that would solve the issue. The firmware seemed to update successfully, but anytime the phone is disconnected from the network or TFTP is disabled, it reverts back to the 2015 firmware. Does anyone know why this may be?

Or perhaps this is irrelevant and I am taking the incorrect approach entirely. I have also read in the documentation that provisioning the phone will automatically update the firmware once completed, but I can't seem to get that far with the old web interface. Any thoughts?

Thank you very much!

I feel like there should be a setting for this but i cannot find it.

Scenario.

Manager has Yealink desk phone.

He is on the phone. Usually on speaker phone.

Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".

The managers call, without warning, goes on HOLD. he then hears the page.

He has to hit resume to get the caller back on the line with him.

Desired behavior:

If phone is engaged, do not page to it. User is already engaged with a customer and cannot act on the page anyway.

Manager reported it also happens if he isn't on speakerphone.

Any ideas where to look?

As the topic describes;   Does anyone have a parameter guide document for Yealink MP series phones?

Looking to build device provisioning templates for these phones.  However, there doesn't seem to be any documentation out there.   The Yealink T-series has a guide,  but the parameters given in that doc are not working.

For example,  looking to enable the Web Admin GUI, by default,   for MP-series devices.

Thanks in advance.

Hi,

I am trying to figure out how to access the Phone System Management tab. I had subscribed to Zoom Phone with an older phone number, and that subscription has now expired. If I was to re-subscribe with a new phone number, would I be able to view SMS logs from the old phone subscription? This would all be under the same Zoom account/email address.

Many thanks

Hi community,

I have Zoom Phone on my account so I can record phone calls and access transcriptions. (Note phone  recordings are NOT the same as Zoom Meeting Recordings.) 

I have enabled auto-recording and live transcriptions in my Account Settings.

When I make test phone calls it shows it is recording. 

But when the call ends, my call history shows that a call has been made, but there is no recording of it. 

I am the only user on my account, so I have all the relevant permissions to download, access, edit, delete recordings... they're just not appearing. 

Any suggestions please? 

Thanks so much,

bvk

Is it possible to allow callers to search a dial by name directory by voice?  Or at least spell out the name using letters?  For example, if someone is searching for John Smith, could they say "Smith" or "S-M-I" and get matching names?  I'm trying to create a hands free experience for callers who get to an IVR that allows them to Dial by Name.

Thanks!