Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan but whenever I put a number in, a message is read out saying that the calling service is unavailable in my plan.  Do I need a provider carrier exchange for this. Please help

Hello,

I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?

I believe this information is here: 

Phone System Management -> Company Info -> Policy

Thanks a lot

I have a few questions regarding the Zoom Phone API method "Add an audio item for text-to-speech conversion" seen here: https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/AddAnAudio . We were able to successfully send the post request and received the audio name and ID back in return, but where exactly is this audio item going? We cannot find it in our asset library under "Phone System Management". Any insight on this API method would be helpful.

Our receptionists at each office have a Yealink T54w with an attached EXP50 side car.  Over the past couple of weeks, the side car shows a gray screen randomly multiple times per day.  The only fix appears to be to reboot the side car but they are having to do this 2-3 times/day.   

Has anyone experienced this and have a fix or is this a known bug with a previous update?  

Thanks,

Jeremy

I am new to zoom phone and need help! I have read through the previous discussions on this topic but cannot figure it out. I am a one person business. One person will be answering the phone. I want the phone to ring and then go to voicemail if not answered. Can someone please help me accomplish this? I do not want an IVR to answer and I do not want a caller to need to enter an extension. 

It's very frustrating that this is so hard to accomplish! I am ready to use a different VOIP option.