We have a few Deaf employees using Sorenson VRS computer-based apps to communicate with hearing customers. Sign Language interpreters are provided by Sorenson VRS to our Deaf employees in order for them to provide support to these hearing customers. Each employee are assigned a phone number by Sorenson.

We want to add them to our call queues so they can provide support. How do we add these external numbers to some of our call queues?

Hello prior to upgrading to the app version 13 when a call use to come in and i was on the other line it would display on the phone. Now it displays on the phone and this loud sound constantly till you answer the call. This leads me to not hear the people i am on the call with. How do i turn this off. 

I recently ported a number from Google Voice.   I can make and receive calls from the mobile app -- but not the Windows Desktop client.   It gives me a 'click to call' button - but, when I click it, nothing happens.  

I can see 'contacts' -- but, when I click the button that is labeled 'call' -- nothing happens.   This is on the desktop client side of things.  

On the 'web-app', it doesn't even show that I have paid phone service through zoom. 

We have call pickup groups defined, so that a colleague's ringing desk phone can be picked up by someone else. This shows up as a BLF line key on the phones. After a phone rings for X secs and is not answered, it will ring on that line key for others in the same call pickup group. Multiple call pickup groups.

About a month ago this feature stopped working consistently (sometimes it does work); an unanswered call will not ring to that line key on the other phones in the call group. A reboot of the affected phones solves the problem temporarily, but the problem reappears within a day or less. We had not made any changes within Zoom phone or on the desk phones. Unfortunately Zoom engineering has looked at this for a month and has not solved it.

Poly VVX250 and VVX450 phones - we've tried different firmware versions, reset to factory defaults, removed all Zoom provisioning templates, nothing helps. We've tried deleting and re-creating the call pick up groups. It is affecting dozens of phones. 

Has anyone else seen this behavior?

I am not sure why this changed, but the pop-up notification that shows an inbound call is coming in shrank and now I am unable to see the full name and number of incoming calls. I can see the 'Accept' button and only half of the 'Decline' button. How do I get this little window restored to what it used to be?

Hi All,

I'm seeking for some help regarding this recent comms: 
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

Trying to prepare our Polycom based meeting rooms so they still work with Zoom (CRC) .

While I can easily add the certificates to Polycom Group Series codes and Polycom VisualPros, I seem to have issues with Trio 8800.

I'm following the official Poly guide and basically copy-pasting the link for PEM format:
PEM format: https://cacerts.digicert.com/DigiCertGlobalRootG2.crt.pem

On the Trio 8800 under network /TLS I'm pasting this to Application CA7 but when hitting the Install button the error message says "The SSL certificate file failed to download"

Anyone successfully added this cert?

Hello

We have a Zoom One Pro account which has been used for the odd conference call only using a mobile device. We now need to move over from ISDN to VOIP with our landline and was wondering if this is possible with Zoom One Pro or do we need to upgade to Zoom Phone. We will of course still want to make the odd conference call as before.

Thanks

Hi.  Working in a call center, is there a way to call a co-worker without changing our status from Ready to Not Ready-Forced?  Ex: when I call a fellow employee, we both go from being available to take a call to Not Ready-Forced, and we need to be able to stay Ready for incoming calls.  I've tried calling from the address book in Contact Center, under contacts, and manually dialing the extension, but all options force us into Not Ready.  Thank you in advance.