Hello! I have been tasked with figuring out how to toggle recordings on our company desktop phones. We recently transitioned to using the zoom phone service. We cannot have on the setting where recording is always on (with the type of work we do). However, we would like the option of recording some calls so they can be transcribed when needed. We know how to do this on the desktop app, but I need to figure out how to start and stop a recording on our physical desktop phones. For example, is there a code like *4 we can press to make it start recording? Does anyone have any experience in doing this?

Hi, can anyone tell me if its possible to set normal business hours (m-f 9am - 5pm) to send all calls to voicemail outside of those ours except certain numbers? 

I want any customers that call my shop before 9am or after 5pm to go to voicemail except certain specific numbers from my business clients which I want to ring through to me during out of hours, can I do this? 

Thanks!

We have it setup to where when we get a voicemail to the main line an email goes to me and to my boss. However, the email I receive includes the attached mp3 of the message whereas my boss only receives the transcription without the attachment. Any idea why that is and how to go about fixing it? Thanks!