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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! ZOOM Phone Reporting - what is available with Vanilla ZOOM?, Power Pack? 3rd party applications

I only see 2 reports in ZOOM (Admin) Website that are somewhat useful Phone System Management> LogsAccount Management>Reports>Usage Reports>Phone SystemAccount Management>Reports>User Activity Reports>Phone System Operation Logs Am I missing a place ... Show more

I only see 2 reports in ZOOM (Admin) Website that are somewhat useful

 

Phone System Management> Logs

Account Management>Reports>Usage Reports>Phone System

Account Management>Reports>User Activity Reports>Phone System Operation Logs

 

Am I missing a place to see reporting for Strictly ZOOM Phone on the vanilla Web Admin Webpage (web-admin)?

 

Is there anything useful in the ZOOM Power Pack in terms of ZOOM-Phone-Reporting that I should be looking at?

 

FINALLY is there any 3rd party reporting products or services I could look at?

 

Thanks in advance

 

 

 

 

 

 


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Multiple Phone lines-Order

I have access to about 30 other peoples phone lines at work. So if one of my colleagues is on the phone, I can join their line. The issue I have is that within zoom, the phones are listed in completely random order. So when I am asked to join someone... Show more

I have access to about 30 other peoples phone lines at work. So if one of my colleagues is on the phone, I can join their line. The issue I have is that within zoom, the phones are listed in completely random order. So when I am asked to join someone's call, I have to scroll through all of the lines to find the right person. 

 

Is there any way to re-arrange the order the lines are listed, or put them in alphabetical order?


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Assigning 1 number to all users

Hi there! I'm planning to buy additional 2 zoom phone packages, but buying new ones will give me new phone numbers right? If so, is it possible to assign 1 number to us 3 users? How do i do it? Thanks

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Caller ID not Showing

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought tha... Show more

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan but whenever I put a number in, a message is read out saying that the calling service is unavailable in my plan.  Do I need a provider carrier exchange for this. Please help


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Resolved! Keys and Positions

Hi We currently have Poly E400 phones that come with physical keys. I’m looking to assign BLF (Busy Lamp Field) keys for all users. I’m aware that you can manually assign BLF keys by going to the user settings, selecting "Keys and Positions," and the... Show more

Hi 

We currently have Poly E400 phones that come with physical keys. I’m looking to assign BLF (Busy Lamp Field)  keys for all users. I’m aware that you can manually assign BLF keys by going to the user settings, selecting "Keys and Positions," and then making changes individually or uploading a CSV file. However, both of these methods can be quite time-consuming.

Is there a way to assign BLF keys to all users simultaneously, rather than doing it one by one? Any advice or guidance on a more efficient method would be greatly appreciated.


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What is the default Zoom Phone SMS retention policy?

Hello,I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?I believe this information is her... Show more

Hello,

I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?

I believe this information is here: 

Phone System Management -> Company Info -> Policy

 

Thanks a lot


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Zoom Phone API - Asset Library

I have a few questions regarding the Zoom Phone API method "Add an audio item for text-to-speech conversion" seen here: https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/AddAnAudio . We were able to successfully send the pos... Show more

I have a few questions regarding the Zoom Phone API method "Add an audio item for text-to-speech conversion" seen here: https://developers.zoom.us/docs/api/rest/reference/phone/methods/#operation/AddAnAudio . We were able to successfully send the post request and received the audio name and ID back in return, but where exactly is this audio item going? We cannot find it in our asset library under "Phone System Management". Any insight on this API method would be helpful.


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Voicemail Length

Can we increase the voicemail message from 5 minutes to 10 minutes?

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Yealink t54w with EXP50 side car gray screen

Our receptionists at each office have a Yealink T54w with an attached EXP50 side car. Over the past couple of weeks, the side car shows a gray screen randomly multiple times per day. The only fix appears to be to reboot the side car but they are havi... Show more

Our receptionists at each office have a Yealink T54w with an attached EXP50 side car.  Over the past couple of weeks, the side car shows a gray screen randomly multiple times per day.  The only fix appears to be to reboot the side car but they are having to do this 2-3 times/day.   

 

Has anyone experienced this and have a fix or is this a known bug with a previous update?  

 

Thanks,


Jeremy


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Other

Dear all,

 

Does anyone know or can tell me where to find information on which external certification bodies for a connection with an SBC are accepted by ZoomPhone?

 

Thank you very much!

 

Best regards,

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