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I am trying to figure out how to forward one of my call queues to an external number when the call queue is selected from the IVR auto attendant. The call queue has its on toll free number as I thought that might be a requirement. I just can't figure out how to route it to the external number.
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Can I get help adding add-ons to my zoom phone plan. When I go to plans and billing I can only see a limited amount of zoom phone add-ons.
Is it possible to answer calls automatically in the zoom phone application, without need of manual intervention?
How can I do this configuration?
All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone. Thanks!
How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually.
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We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place an automatic forward to another number of a specific employee. But Also I need to set these automatic incoming calls at a specific work time
How can I do this?
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Hello everyone, I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/video issues, or specific feature malfunctions]. These issues are affecting our operations, as we rely heavily on Zoom for internal communications, virtual meetings with clients, and coordinating with our international teams. I would appreciate any guidance or solutions from the community or Zoom support. Has anyone else in the UAE or in similar industries faced these challenges? If so, how did you resolve them? Thank you for your help!
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I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here to answer your call...". It is jarring and seems really unprofessional. Please help me turn off this default voicemail instructions recording!!
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Why can't you simply ad hoc add a personal external number to your Zoom Phone without having to invite, blah, blah blah!
Hi,
Is it possible to use 1 number for all users to receive and send SMS? How do I set that up? Thanks
Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan. Do I need a provider carrier exchange for this. Please help
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