We have the same extension on 3 Poly Edge e350 phones. Frequently, we are unable to retrieve a call that is on HOLD on another phone with the same extension without rebooting the phone. Since these phones are located in our Public Safety area, rebooting the phone can be problematic. Call Park is not an option since you need to enter a 3 digit code to retrieve the call and every second counts when answering an emergency call.  Phones are on version 8.2.1.0820.

Has anyone else encountered this problem?

Hi there!

I am trying to set up my number so that all calls go straight to voicemail. I have set the business hours to "none" in order to achieve this. 

So far, it seems to be working (i.e., calls go straight to voicemail) HOWEVER, it will play two recordings: First, it plays the voicemail audio file I have created (which I want to play), but once that finishes it plays a second recording, that is a zoom default audio file ("There's no one here to take your call...."). I've searched every setting I can think of and cannot figure out how to disable the second recording! 

Any and all help is appreciated! 

Thank you.

I have access to about 30 other peoples phone lines at work. So if one of my colleagues is on the phone, I can join their line. The issue I have is that within zoom, the phones are listed in completely random order. So when I am asked to join someone's call, I have to scroll through all of the lines to find the right person. 

Is there any way to re-arrange the order the lines are listed, or put them in alphabetical order?

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan but whenever I put a number in, a message is read out saying that the calling service is unavailable in my plan.  Do I need a provider carrier exchange for this. Please help

Hello,

I am trying to recover data from an old Zoom Phone plan that has now expired from a couple of years ago. Could someone please confirm what the default retention policy is with Zoom Phone had it not been changed?

I believe this information is here: 

Phone System Management -> Company Info -> Policy

Thanks a lot