Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

New Teams and Zoom Phone App (Windows 11)

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered.... Show more

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered. This didn't happen on using the prior version of Teams. Has anyone else experienced this? Is there some integration issue with Zoom and the New Teams? We are all on Zoom version 5.16.22807.


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Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4 When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth... Show more

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4

 

When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth to Bluetooth earphones or cars, and you can only hear sound through the speakers of the mobile phone itself.


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Unable to use car's Bluetooth through new phone

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for e... Show more

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.


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Resolved! Call Routing based on incoming caller id

Hi

Is there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? 

Regards

Damien

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Resolved! Phone Client Down After Update 5.17.2 (29988)

Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is ... Show more

Our entire company's phone system has gone down after the update they just sent out. There is no phone support no technical support at all beyond an AI chat bot that is beyond useless. We are looking for a new company. Having no technical support is absolutely crazy. What do you do when your phone just stops working? I've restarted the computer, uninstalled the app, restarted again, reinstalled... still no phone. We pay the bill but aren't getting the service and with no technical support I have to assume they're not interested in fixing it. 


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Resolved! Unable to remote answer using Poly Voyager Focus 2 Headset

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. Tried using Poly Lens to set "Target S... Show more

Using Poly Voyager 2 headset with USB dongle, unable to get call control (answer/hangup using center button) to work. Incoming call, headset announces incoming call, press center button but call is not answered. 

 

Tried using Poly Lens to set "Target Softphone" to Zoom, but no change. 

Tried going into zoom, phone, call control but it says No supported devices. 

 

Call control on the headset does work with other softphone programs, how can I get it to work with Zoom?


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Yealink T54W phone line

So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone... Show more

So I have two phone lines assigned to my Yealink T54W phone, which works fine. Normally, the icon and button next to the line show as green. However, after hanging up the phone, it stays red. I can still push on the red line button and get a dialtone and place another call. So it seems the line is disconnecting, but the phone does not recignize it.  The only way I have fixed it is by resetting the phone. Any way to fix it? 


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How do you turn off SMS audio on the PC

How do I mute the audio for the SMS notification on my PC. Whenever I am in a Zoom meeting on my PC and I get an SMS notificatoin, the audio notification for it is very loud. I want to turn off audio notifications for SMS on my PC. Thank you. 

Voicemail Message Repeating

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our ma... Show more

When someone calls my voicemail, it is playing the message twice before allowing them to leave a message. It's causing most people to hang up, assuming it's just a loop message and they can't actually leave a message. It's been frustrating for our main line operators, as they are then getting all my calls from frustrated callers. 
Help? 


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