Hi,

The problem just started yesterday, for no apparent reason, that incoming calls go directly to voicemail.

With the message: "We are sorry, there is no one available to take your call"

We're a small business with just one phone number, 2 people, one user

I opened a ticket

The ticket response came in the next day asking to check business hours and queue.

I checked business hours (7 days, 24 hours), and checked Calls in Queue (I have no queue)

I replied - no response yet. Maybe no response till after Labor Day? Meanwhile my customers are not able to reach me. 

Any help would be much appreciated

I have zoom meetings and phone.  The video meetings continue to function normally, but today when I try to make an outgoing phone call from my laptop, I get a message on my screen "Not connected, trying to reconnect".  It never connects.  I am out of the office at a public WIFI network, but connection appears to be fine.  (had zoom video meeting)  Incoming phone calls connect to voicemail, and messages are received.  I can send outgoing SMS messages on the same phone without problem.  No changes have been made to any administrative settings.

SOLUTION - I switched the laptop to my cellphone's hotspot instead of the public WIFI, and I was able to make zoom phone calls on my laptop!

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator.  Is there another way to go about this?  We want patients to be able to directly call our main number without having to put in an extension number. The call only comes through to my zoom app if the extension is put in. No voicemail is recorded if extension number is not done even though it goes through the whole voicemail process and recording. Any help is greatly appreciated 

Is there a way to force all Phone users to use the company's main number as the default outbound caller id? I know we can allow them to choose, but we need to have everyone default to the main number.  If there is a way to do this, I've yet to find it!

Thanks in advance for any help.