Hello. I am trying to bulk add speed dials for all my phones. I located Phone System Mgmt > Users & Rooms > Import > Add Key & Positions and successfully uploaded a CSV with the desired speed dial assignments. But they are not transferring to the phones and I am not sure what steps to take next. The instructions seem to imply they should just appear, but they are not. The phones are Yealink T46S with updated firmware. Thank you!

Hello,

Are Zoom SMS messages stored in the cloud or locally (on mobile / desktop) devices?  Are Zoom SMS messages accessible centrally (via admin credentials) or do you need account credentials for each user? As a bonus question, if any SMS messages are deleted, are there any options for recovery of those messages?   I appreciate any feedback and/or links to resources that help with the answers.

(I suspect I know these answers but am verifying)

Thank you.

Is there a 24-hour restriction on making edits to campaigns? I was modifying a rejected campaign when I switched to another tab in the Zoom help forum. Upon returning, I found that I couldn't make further edits or even click on "create a new SMS campaign." Currently, my only option appears to be deleting the pending campaign, but I haven't completed the necessary edits, and I'm concerned it will be rejected again. Should I delete the pending campaign now, or is it better to wait 24 hours before trying to edit it again?

Hello, 

Our company SMS campaign was rejected for this reason. 

• Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell data

We do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/

The privacy policy does not say anything about selling the data.

Not sure how to address this. Please help. 

Thanks!