Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Setting a default time zone for all of our physical phones

All, I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.How do I go about setting the time zone for all of the current (and future) phones so they default to th... Show more

All,

 

I'm looking to set the same time zone on all of our physical phones in our organization. All of the phones are located in the same time zone.

How do I go about setting the time zone for all of the current (and future) phones so they default to the time zone we're in? I've been able to change them one at a time, however, I have too many phones to do this individually.

 

Thanks!


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Receive incoming calls automatically without having to dial any key

We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place... Show more 
We receive calls from a client, in which Zoom tells me that I need to dial 1 to be able to answer the income call, I need to remove this configuration so the calls always come in automatically, without the need to dial any number and therefore, place an automatic forward to another number of a specific employee. But Also I need to set these automatic incoming calls at a specific work time

How can I do this?

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Resolved! Issues with Zoom Update Affecting Seafood Processing Companies in UAE

Hello everyone,I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/vi... Show more

Hello everyone,

I am experiencing issues with the recent Zoom update in our seafood processing company based in the UAE. Since the update, we’ve encountered several problems, including [briefly describe the issues—e.g., connectivity problems, audio/video issues, or specific feature malfunctions].

These issues are affecting our operations, as we rely heavily on Zoom for internal communications, virtual meetings with clients, and coordinating with our international teams.

I would appreciate any guidance or solutions from the community or Zoom support. Has anyone else in the UAE or in similar industries faced these challenges? If so, how did you resolve them?

Thank you for your help!

 


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How to turn off the Zoom default voicemail instructions

I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here ... Show more

I am looking for a way to turn off the Zoom default voicemail instructions. Currently, when a caller reaches us, they hear the voicemail recording that we have created as an .MP3, but then they hear a zoom default recording that says "no one is here to answer your call...". It is jarring and seems really unprofessional. Please help me turn off this default voicemail instructions recording!!


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Resolved! Personal Contacts in Zoom

Why can't you simply ad hoc add a personal external number to your Zoom Phone without having to invite, blah, blah blah!

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Using 1 number for all users to use SMS

Hi,

 

Is it possible to use 1 number for all users to receive and send SMS? How do I set that up? Thanks

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Resolved! No Caller ID

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought tha... Show more

Hi, I am having trouble with the initial setup for my zoom phone account. Firstly, I am unable to see my caller ID as the same number that I've rented, underneath my dial pad it says my caller ID is 800. I am also unable to make calls and thought that this would be linked to my first issue. I want to make international calls to the US from Australia with the basic phone plan. Do I need a provider carrier exchange for this. Please help

 


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Zoom client customization

Are there any ways to customize the Zoom client or add macros to make certain tasks one click? We are preparing to roll out Zoom Phone and it would be nice to offer our reception staff a simple, one-click or single button press way to sign in and out... Show more

Are there any ways to customize the Zoom client or add macros to make certain tasks one click?  We are preparing to roll out Zoom Phone and it would be nice to offer our reception staff a simple, one-click or single button press way to sign in and out of call queues.  Our reception staff will have phones running the Android-based Zoom client and will physically move locations to cover breaks.  Being able to press a button to sign out of call queues before the next receptionist comes up and signs into the phone will make the transitions easier.  I know there are various methods to do this with the desktop, mobile, and phone-based client, but those usually involve at least a few clicks.

 

Thank you for any suggestions 

 

 


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Immediately dial linked phone number with zoom phone

Hey, I was wondering if anyone has found a way for a clickable phone number (tel or callto) to open up in zoom phone and immediately start dialing it. I have it working with the Windows default apps to show the number in app but the user still needs ... Show more

Hey, I was wondering if anyone has found a way for a clickable phone number (tel or callto) to open up in zoom phone and immediately start dialing it. I have it working with the Windows default apps to show the number in app but the user still needs to press the dial button. I need to save them that click, so once a user clicks on a phone number in the web it immediately starts dialing.

 

Any help would be appreciated! We have some developers looking into the smart embed, but if we get this to work we might be able to avoid all that development.


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Resolved! logging in and out of queues in non call centers

Is it possible to have a user be able to log in and out of a call queue.  For example there are 2 people assigned to a queue. On M,W,F person A takes the calls however on Tuesday and Thursday Person B takes the calls.

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