Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Zoom Voicemail Not Showing on Windows App

We have an issue that's popped up for multiple users in the last few weeks. The Zoom Windows App will not show the complete list of Voicemails for the user. Users will see a notification of a new voicemail but not be able to review it. If the user ch... Show more

We have an issue that's popped up for multiple users in the last few weeks. The Zoom Windows App will not show the complete list of Voicemails for the user. Users will see a notification of a new voicemail but not be able to review it. If the user checks the Phone App or the Web App he is able to see and manage the voicemails successfully.

 

We made sure the user's line was checked to view in Zoom Voicemail. Still not showing the complete list of voicemails.

 

We're running Zoom version 5.10.4 (5035) in a Windows 10 environment.

 

Any help would be greatly appreciated. Thank you much!


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Zoom's BCP plan

Hello, is there a link to Zoom's BCP plan?  This would discuss redundancy, failover testing, etc. 

 

TY 

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Disaster Recovery Plan

Does Zoom have a disaster recovery plan if they go down? With our previous carrier, if their servers or system went down all of our incoming calls were routed to one mobile phone. Is this possible with zoom as well and how do I go about setting this ... Show more

Does Zoom have a disaster recovery plan if they go down? With our previous carrier, if their servers or system went down all of our incoming calls were routed to one mobile phone.  Is this possible with zoom as well and how do I go about setting this up?


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Resolved! Compliance Admins can't see SMS content

I'm looking for a role that will enable members to view SMS content of messages in their targets.For example, I assigned users to Compliance Admin, which says it includes the ability to "view the content of message" as well as SMS logs. But they are ... Show more

I'm looking for a role that will enable members to view SMS content of messages in their targets.

For example, I assigned users to Compliance Admin, which says it includes the ability to "view the content of message" as well as SMS logs. But they are only able to see the logs, not the message content. They can view only the message content of their own personal messages.

 

The only role I found able to view content is super admin and above.

Is there a way to grant a user access to SMS message content of a target and not just the logs?


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Contacts added via Zoom address book not reflecting in my Zoom text messages

I've manually added contacts to my Zoom address book, but when I go back to my Zoom text messages, the contacts I added directly into my address book don't reflect for each respected message. I hope this makes sense. 

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Zoom phone still rings with MacOS Do Not Disturb on

Hello, I am using the new Focus mode on the newest MacOS operating system and noticed Zoom Phone still rings even though I have blocked all app notifications when I have Do Not Disturb turned on. Any suggestions or ideas of why Zoom Phone is still ri... Show more

Hello,

 

I am using the new Focus mode on the newest MacOS operating system and noticed Zoom Phone still rings even though I have blocked all app notifications when I have Do Not Disturb turned on. Any suggestions or ideas of why Zoom Phone is still ringing with this turned on?

 

Thank you,
Brandon


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Phone System Management

I need to set up my system with a message for the incoming caller (insurance disclaimer, in my case). In the event I don't answer, this is to be followed by instructions to leave a message.Have tried Auto Receptionist and Call Queues setups, but this... Show more

I need to set up my system with a message for the incoming caller (insurance disclaimer, in my case). In the event I don't answer, this is to be followed by instructions to leave a message.

Have tried Auto Receptionist and Call Queues setups, but this is still not working.

Can anyone help out?


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New Teams and Zoom Phone App (Windows 11)

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered.... Show more

We recently began using the "New Teams" on Windows 11. Since updating to the New Teams, if we are on an internal call using Teams, and a we receive a call on Zoom Phone, the Teams call immediately hangs up and the Zoom call is automatically answered. This didn't happen on using the prior version of Teams. Has anyone else experienced this? Is there some integration issue with Zoom and the New Teams? We are all on Zoom version 5.16.22807.


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Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4 When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth... Show more

Bluetooth earphones cannot be used when using the ZOOM application on Samsung Galaxy z Flip 4

 

When using the ZOOM application on the Samsung Galaxy z Flip 4, if you connect Bluetooth to Bluetooth earphones or car speakers, you can't connect Bluetooth to Bluetooth earphones or cars, and you can only hear sound through the speakers of the mobile phone itself.


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Unable to use car's Bluetooth through new phone

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for e... Show more

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.


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